Customer Journey Expert Instant Payment

At ING we are looking for Customer Journey Expert - Temporary
**Your role and work environment**:
We are looking for a talented and enthusiastic CJE to join our Teens Team of Payments and daily banking Tribe
**Your key responsibilities**:
**As CJE you will**:
represent the “voice of the customer”, have a strong vision on how to serve our customers on their payment needs and focus on continuously improving the customer journeys we are offering
be responsible to develop, launch and maintain a digital payments value proposition on the market providing the highest customer satisfaction
lead to provide a differentiating experience for ING’s customers at optimal value and profitability for ING
be the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies
lead to increase efficiency, reduce complexity, bringing the best experience in the moments of truth and pursuing for innovative solutions
use your analytical skills and your pro-active thinking to comprehend, define, select and analyze data to gather insights that enhance the decision-making process.
translate business needs in requirements for the implementation
be an expert of your product & service prioritizing on value delivered for our customers in short cycles, defining a first MVP and improving with the feedback gathered
be able to lead and/or support complex programs, setting clear roadmaps and solving impediments
be creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment where stakeholders and developers collaborate closely on a daily basis
contribute to develop and maintain a customer engagement strategy focus on improving the conversion funnels
contribute to create and constantly optimize the end to end processes supported by an operations management mindset
contribute to support the adoption of cyber security practices for effectively protect our customers against risks in the digital world
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fitsdon’t hesitate to apply
A leader of our Orange Code culture displaying the following behaviors:
Contribution to the ING One Agile Way of Working and safeguard the Orange Code
Ability to assume personal responsibility and address customer needs. Focus is not on individual customers, but on the customer as a target group. You know what is going on with the customer, put yourself in customers' shoes, assess the wishes and needs of customers and anticipate on this.
**Problem analysis and judgement**: Recognize key information, problem identification, research, various methods of analysis, establishment of connections and anticipation are key to your job. Strong analytical skills and a healthy level of curiosity are therefore vital.
Stay on top of trends and developments within their field and the market. Aside from that, it is of crucial importance to have knowledge of the customer's business and banking processes. Integrate acquired knowledge into performance of tasks.
Thinking in strategic terms. Based on professional expertise, a link is established between current events and business strategy and a long-term vision.
Initiative needed in improving products, processes and channel policies. Ensuring that creative ideas are also implemented.
Giving and asking for constructive feedback
**By fulfilling the CJE role**:
You actively support and work with colleagues from your and other Tribes to ensure all solutions and processes are compliant and fit-for-purpose.
You are able to simplify solutions and processes and tell the story clearly to various international stakeholders
You ensure compliance with ING’s policies and standards
You stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, butWhat about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesn’t take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remu