Customer Service Representative

**Customer Service Representative in Madrid
- Dutch speaker with English**:
**Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team? Would you like to work for a leading car brand and be part of an all-encompassing change?**

Ford, our client, aims to be at the forefront of customer experience. In today's world, it is no longer enough to simply sell vehicles. Ford will offer its customers access to industry-leading products and services, with an ambition to create a simple and memorable buying experience. Future success will be measured by customer satisfaction.

**That's why we need you.** **The purpose of the customer satisfaction follow-up call is to gauge the client’s experience, address any concerns, and ensure their satisfaction with our products or services. **By actively listening to their feedback**, we aim to strengthen our relationship with the client and identify opportunities for improvement.**

**The duties you will perform on a day-to-day basis are as follows**:

- Conduct follow-up calls with customers to assess their satisfaction after product or service interactions.
- Address any concerns, questions, or issues raised by customers during the follow-up call.
- Gather feedback on the overall customer experience and identify areas for improvement.
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
- Maintain accurate records of follow-up activities and customer interactions.
- Upsell additional services or products based on customer needs.
- Promote positive relationships with clients and encourage referrals.

**We are looking for you if**:

- You have excellent communication skills, both verbal and written.
- You are bilingual or native in** **Dutch.
- You have strong interpersonal skills and the ability to build rapport with customers.
- You are detail-oriented and organized.
- You are proficient in using customer relationship managemente (CRM) software.
- You have prior experience in customer service, sales or related fields is a plus.
- ** Part-time applicants are also welcome.**

LI-MU1

Spain-Madrid

**What do we offer?**
- You will be part of a great team of professionals in an internationally consolidated company.
- You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
- MSX Bazahar: Collective purchasing portal with great discounts for employees.
- Flexible remuneration plan.
- 23 working days according to collective agreement + 3 extra days.
- Internal training plan.
- Additional incentives for employees referral programs, internal trainers, new business opportunities.

By joining MSX International:

- You will join a company that values **ideas, creativity, innovation and the autonomy** to implement them.
- You will feel that this is a company where **talent is important**, we take care of our team and the working environment, we avoid hierarchies and we love to have a coffee and talk about our things.
- We will motivate you to do your best; at MSX we don't sit back, we **want to do our best** to remain the leaders in automotive consultancy.

As an industry leader, we cover the following fields:

- Warranty & Technical
- Part & Services
- Channel Management
- Fleet & Mobility
- Customer Engagement
- _MSX International is an equal opportunity employer regardless of gender, race, disability, age, sexual orientation, religion or belief, marital status, pregnancy or maternity._