IT Support Analyst
hace 6 días
IT SUPPORT ANALYST - BARCELONA
We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona.
RESPONSIBILITIES
We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be responsible for providing a high level of customer support and service for clients and visitors in the local sites.
**Your main focus**:
Provide support activities, including install and upgrades, remote and hands-on support for clients. Work closely with the Service Desk, the Support Lead(s ), and global and on-site teams to ensure support is provided in a timely and very professional manner. Use ITSM tools, this person will ensure their assigned tickets are monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed. Be responsible for timely follow-up of all their assigned open and closed tickets and identification of process improvement steps where appropriate. Work with your IT Site Lead and Manager to deliver projects and tasks. Assist in maintaining a highly accurate asset management for IT hardware, software, and equipment. Work with Global IT Pillars to assist with daily administration and troubleshooting for computer equipment, servers, networking and provide hands-on troubleshooting support as required.
Working for Coty means be part of one of the largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skin care and body care. We are a global leader in fragrance and number three in color cosmetics and our products are sold in over 150 countries around the world. COTY and its brands are committed to a range of social causes, embraces diversity as well as seeking to minimize its impact on the environment. You can work in a truly international and dynamic work environment, in a culture based on trust and cooperation with opportunities of continues improvement and learning with the freedom to be yourself.
Reporting to the IT Manager for Iberia, you will be part of a truly global team, focused on providing excellent customer service and supporting the IT users within Coty and the key IT systems integral to the business.
YOU ARE A COTY FIT
You like to have a passionate drive for excellent costumer service and delivery.
As an experienced IT Support Analyst, you have a good hands-on technical knowledge of network and PC operating systems, specifically around windows operating systems, and you get energy from working in a fast-paced, diverse and international environment. Other than that, you:
Knowledge of ITSM processes, ticket handling, and the tools used in this area. Knowledge of general IT technologies such as cabling, networking, servers, cloud storage, virtualization, and backups. Knowledge of collaboration platforms and meeting room and video conference systems. Good written and oral communication skills in Spanish and English, with the ability to communicate technical information in a business and user-friendly language.
OUR BENEFITS
As our IT Support Analyst, some of the benefits you will receive: A salary that matches your knowledge and experience Meal support/ voucher
RECRUITMENT PROCESS A telephone/online introductory meeting follows. A first online/in-person interview A second interview You will receive a proposal with the terms of employment. You will receive a proposal with the terms of employment.
ABOUT COTY
-
IT Service Support Analyst
hace 2 días
Barcelona, España Zurich Insurance A tiempo completo**Our opportunity** **Your role** **As a Service Support Analyst your main responsibilities will involve**: - Assist the internal Zurich customers to ensure that the service levels and performance are meet. - Provide support to internal tools as a second line of support, escalations, training and assist by the root cause analysis for continue improvement...
-
German-Speaking IT Support Analyst
hace 1 semana
Barcelona, España Computacenter A tiempo completoA leading IT services provider is seeking a First Line Analyst (German) to support users primarily working from home. The role involves handling queries via various channels, resolving IT issues, and ensuring customer satisfaction. Candidates must have advanced skills in German and English, along with a strong problem-solving mindset. The position offers a...
-
IT Support Analyst
hace 2 días
Barcelona, España ADP A tiempo completoWe are looking for an experienced **Local IT Support** T**echnician** based in our Barcelona office. We search for someone enthusiastic about working in a large company within an international environment. With a good sense of customer service, interpersonal skills, reactivity and the ability to work independently. Our IT support technicians perform various...
-
IT Business Analyst
hace 1 semana
Barcelona, España Athlon Car Lease A tiempo completoAct in a dynamic international environment and support the IT Business team with innovative projects. It is within reach with this full-time job as an IT Business Analyst Iberia in Barcelona. We are IT Business Analysis Team within Athlon. Getting you there. Your road to success The IT Business Analyst is a technical position that makes a bridge between...
-
IT Business Analyst
hace 1 día
Barcelona, España Inetum A tiempo completoJoin to apply for the IT Business Analyst role at Inetum3 days ago Be among the first 25 applicantsJoin to apply for the IT Business Analyst role at InetumGet AI-powered advice on this job and more exclusive features.MissionEstamos buscando un/a Especialista en Soporte de Aplicaciones Empresariales (BASS) para unirse a nuestro equipo. En este puesto, serás...
-
IT Business Analyst
hace 2 semanas
barcelona, España Inetum A tiempo completoJoin to apply for the IT Business Analyst role at Inetum 3 days ago Be among the first 25 applicants Join to apply for the IT Business Analyst role at Inetum Get AI-powered advice on this job and more exclusive features. MissionEstamos buscando un/a Especialista en Soporte de Aplicaciones Empresariales (BASS) para unirse a nuestro equipo. En este puesto,...
-
IT Business Analyst
hace 2 días
Barcelona, España Inetum A tiempo completoJoin to apply for theA continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte!IT Business Analystrole atInetum3 days ago Be among the first 25 applicantsJoin to apply for theIT Business Analystrole atInetumGet AI-powered advice on this job and more...
-
IT Business Analyst LIMS
hace 2 días
Barcelona, España Eurofins GSC Poland Sp. z o.o. A tiempo completoIT Business Analyst LIMS49_744000093012360Obowiązki The Business Analyst ensures the liaison between the business side and the IT side of an IT project. The Business Analyst is knowledgeable in the business and in the applications of his area and bridges both. The Business Analyst is responsible for the analysis and all related documentation for his...
-
IT Business Analyst LIMS
hace 4 días
barcelona, España Eurofins A tiempo completoIT Business Analyst (Hybrid working model in Barcelona) Company Overview Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services across multiple industries, helping make life and the environment safer, healthier and more sustainable. From food and water to medicines, Eurofins laboratories work...
-
LIMS IT Business Analyst: Bridge Lab
hace 1 semana
barcelona, España Eurofins A tiempo completoAn international life sciences company is seeking a Business Analyst in Barcelona to bridge the gap between business and IT. The role involves managing stakeholders' requirements and overseeing project documentation. Ideal candidates should have experience in IT projects and a background in healthcare or information systems. Apply for a chance to support...
