Expert Trainer Luxe

L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with EUR29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact. In the L'Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Khiels, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world. As a Luxury Expert Trainer, you will elevate the customer experience and drive brand success by empowering retail teams with specialized knowledge, skills, and a passion for luxury within the perfumery, skincare, and makeup categories. You will develop and deliver impactful training programs, foster digital engagement, and contribute to the success of our luxury retail strategy. **Key Responsibilities**: - Deliver Comprehensive Luxury Training: Design and deliver engaging training programs covering sales techniques, product knowledge (perfumery, skincare, makeup), brand values, and exceptional customer service, tailored to the luxury market. - Develop & Adapt Training Resources: Create and adapt training materials, digital tools (tutorials, live streams, interactive modules), and resources to support diverse retail channels and learning styles, reflecting the luxury brand image. - Monitor & Drive Performance: Track and analyze key performance indicators (KPIs) like productivity, customer satisfaction, and conversion rates; adjust training plans to maximize team performance and achieve business objectives. - Foster Brand Excellence & Support: Convey brand values, provide ongoing support and coaching to retail teams, manage mystery shopper programs, and ensure a consistent, elevated luxury customer experience at all touchpoints. - Stay Informed & Competitive: Monitor market trends, competitor activities, and evolving customer preferences within the luxury beauty sector to inform training strategies and maintain a competitive edge. **Requirements**: - Luxury Retail Experience: 3+ years in luxury retail training, or related strategic projects. - Product Expertise: In-depth knowledge of perfumery, skincare, and makeup products and trends. - Training & Communication Skills: Exceptional training and communication skills, with the ability to inspire and motivate luxury retail teams. - Digital Proficiency: Comfortable using digital tools for training and communication. - Customer-Centric Approach: Unwavering dedication to providing exceptional service to luxury consumers. - Market Awareness: Strong understanding of the luxury beauty market. - Language Skills: Fluent English and native Spanish are a must; French is a plus. - Travel Flexibility: Availability to travel regularly. We offer - Friendly and dynamic work atmosphere in the diverse environment of the market beauty leader; - Unlimited access to the L'Oréal "MyLearning Platform" to boost your skills; - Access to the L'Oréal Share&Care package; - Cherry on the cake: discount for products from our brands' portfolio **How the recruitment process looks like**: - Interview with the HR team to understand your profile and your expectations. - Meeting with the business and with your potential future manager to discover in detail the mission designed for you The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law. We are proud to be an equal opportunity employer