Customer Care Representative Part-time

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

**What are we looking for?**

We are looking for a Customer Care Representative to join our team part time during team’s evening shift, working primarily from our office in central Madrid.

**The Role**

As a Customer Care Representative, you will be part of a team of friendly colleagues in an international environment. Customer Love is one of the core values at EasyPark, and for this reason, Customer Care is at the heart of everything we do. One of the key success factors for the company financially is that we manage to keep the Customer Contact Ratio to a minimum; meaning the rate of customers in our customer base that are contacting us. Therefore, one of the key missions for a Customer Care Representative is to support the process of collecting information about what our customers are contacting us about and together with other stakeholders, such as team managers and process drivers, come up with proposals of how to eliminate the need for customers to contact us at Customer Care.

**You will contribute & make an impact through**:

- Executing the Customer Care strategies decided by the Customer Care Management team.
- Building and maintaining relations with EasyPark customers, primarily on the B2C segment but also to the B2B segment in cases where B2B customers are contacting us.
- Going the extra mile of leaving our customers with a positive feeling when they have been in contact with us on the phone, through E-mail, through social media channels or any other channel used by the company at any given time.
- Supporting the collection of information about what customers are contacting us about by logging contacts according to the company policy at any given time.
- Continuously monitor own performance to ensure that everything that can be done is done to achieve the objectives that we have within Customer Care.
- Continuously work to identify ways to improve our internal processes within Customer Care and escalate to team manager and process drivers.

**A**bout you**

**Your background**
- Have previous work experience within sales and/or Customer Care
- Feel motivated by working with others towards common goals
- Written and oral fluency in English and Spanish. Spanish as a native language is preferred.
- Written and oral fluency in Portuguese is preferred.
- The knowledge of Catalan, Galician, Basque, Portuguese is a plus.
- Be available to work part time during evening hours, 4 pm to 9 pm.
- Be available to work on Saturdays from 9 am to 3 pm.

This role will be based in Madrid, Spain

**Life at EasyPark**

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.