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Assistant Store Manager

hace 2 semanas

Málaga, España PM SPAIN S.L. A tiempo completo

One clear purpose - to deliver a smoke-free future.

Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Introducing smoke-free products shifts the focus of our entire business. We’re fast moving from a B2B to a B2C model - and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.

Your ‘day to day’

IQOS Assistant Store Manager is an IQOS Brand Ambassador, your main responsibility is to Assist the Store Manager to guarantee the smooth daily running of the Store, in order to ensure sales & profit performance and Customer Service level.

Acts as the key support and key representative of the Store Manager.

ASSISTANT IN BUSINESS MANAGEMENT
- Contributes to analyzing the Store business and to the eventual development of specific reports, action plans, upon request from the Boutique Manager.
- Supports the monitoring of business measurements when applicable, and KPIs (Qualitative & Quantitative) & action plans implementation.
- Management & coach team to ensure the delivering business goals.
- Support under the Store manager supervision, the monthly & weekly development reports for business analysis, action plan implementation follows ups to recover the situation.
- Ensure Visual Merchandising processes & guidelines based on the VM Team recommendations.

ASSISTANT IN OPERATIONS MANAGEMENT
- Provides the monthly operations report to recover situations if needed.
- Ensure Back & front office operations management (controlling Back-office administration) following the Store Manager indications.
- Ensure action plans implementation aligned with the Store Manager.
- Follow up the running of safety within the Store & transmit to the team the importance of the area.

ASSISTANT IN CUSTOMER MANAGEMENT
- Ensures the welcoming to the stores, provided with Sales and Service Standards to ensure the customer expectations.
- Spend time on the shop floor & back office, on behalf of the Store Manager supervise the customer experience service and provide feed-back to the team in a constructive way to recover the situation, supporting the team in selling skills.
- Supervise full customer experience process when the Store manager delegates in you to supervise an ensure the properly running.
- Taking over when a sales expert is facing a client issue as a Manager of Duty (when the Store Manager is not on the store).
- Regularly monitors all analyses and KPIs shared by Area Supervisor on the quality and appreciation of the delivered Customer Experience, e.g. Mystery Shopping & NPS, etc. And shares Action Plans, key learnings with his/her team on a regular basis to improve the global performance.
- Conducts sales and develops his/her own clients implementing proper tools and activities.

ASSISTANT IN PEOPLE MANAGEMENT
- Co-responsible (with store manager) for building and maintaining a constructive & motivating working environment.
- Responsible to Manage the store team, according to its size and structure.
- Back up Store manager for Working hand in hand with HR to ensure training plans, on boarding, compensation & benefits.
- Support & Ensure communication (w/Store Manager alignment), Back Office organization & maintenance.
- Responsible for the Preparation & animation of a Daily Briefing in order to inform the team on key points.
- Individual meetings with the team to follow up motivation drivers, strengths & improvement opportunities.
- When applicable, in alignment with Store Manager, Manage the staff optimization needs in the store taking care of business peaks to ensure the best service level.
- Support completing all career development activities in line with HR.

Who we’re looking for
- Business School, Hospitality School or University degree.
- Spanish (fluent) + English (intermediate/advanced) will be a must.
- Russian or Italian is nice to have.
- Experience in retail preferably in a Consumer Goods Company.
- Microsoft Office: Excel and PowerPoint.
- Key financial aspects of a Store management (P&L, KPIs, drivers, Budget planning and follow-up).
- Qualitative measures of a Boutique performance (Mystery Shopping, NPS).
- Store Operational Standards.
- People management experience.
- Curious people with strong emotional intelligence and good attitude willing to help others and to work as part of a team.
- People focused on results and problem solving with customer service-oriented skills.

What we offer

Our success depends on t