Neighbourhood Assistant

**Salary**: £21,575 to £21,968
**Working Arrangements**: Full Time
**Hours of Work**: 37 hours a week
**Status of Employment**:Permanent

This post closes at 11.59 pm on the date specified.

Berneslai Homes are a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

**The Neighbourhood Assistant role**:
We're looking for **eight **Neighbourhood Assistants who will provide additional support in delivering a proactive reassuring practical and visible customer focused estate management service and make a real difference in the communities that we manage.

Our Neighbourhood Assistants will also be supported as part of your personal growth and development to gain an in depth knowledge and experience in Neighbourhood Housing Management.

**Key duties and responsibilities of our Neighbourhood Assistant**:

- Assist in the delivery of a highly visible, effective & proactive tenancy & estate management service
- Assist Neighbourhood Teams in identifying vulnerable clients by the completion of support checklists and action plans, either at sign up or whenever support issues become apparent
- Provide additional support and work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community Your Say groups, Tenant Voice Panel)
- Assist in providing tenancy related support and making appropriate internal and external referrals within agreed timescales and as agreed with the Neighbourhood Team Leader
- Participate in estate inspections including Independent Living Schemes and communal areas to complete and monitor action plans and make referrals to other service providers where necessary
- Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies (e.g., multi agency meetings, lettings, repairs, Safer Neighbourhood Service and Police etc.)

**What we’re looking for in our Neighbourhood Assistant**:

- 4 GCSE’s (Grade A-C) _or _other equivalent qualification _or_ relevant experience
- Ability to communicate with residents and colleagues effectively
- Ability to provide customer focussed and responsive services
- Demonstrate a positive attitude and ability to look for solutions and opportunities in a changing environment

**What you might be asking is, why work for us?**

We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Flexible Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

CVs will not be accepted.

**Job Types**: Full-time, Permanent