Project Manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
The Connected Services Senior Project Manager position is responsible for the leadership and delivery of major services programs for large, corporate, and/or global accounts within the Connected Services business suite of offerings. This position requires self-initiative, ownership, excellent listening skills, commercial sensitivity, responsiveness, collaboration, technical engineering expertise, time management and business acumen. This position will be responsible for managing multifunction and multi-vendor efforts to plan, sell, implement, and support service solutions to address customers’ complex business issues. Manage the integration and/or development and execution of deliverables directly to the customer and in support of major enterprise-wide projects and annual support agreements that often exceeds $1M in revenue. Global collaboration and project/support coordination will be needed as required.

The person in this position must also document and inform Rockwell Automation sales, delivery, and product leadership personnel of solutions to commonly experienced problems, workarounds, practices that create problems, product functionality, etc. to improve overall customer satisfaction and acceptance of Rockwell Automation solutions and services.
- Oversee all project/program activities - commercially and technically
- Manage support deliverables for assigned premium level project and support contracts
- Generate proposals to customers
- Drive resolution for all open issues
- Act as primary contact to customer and sales engineer for service to customer
- Ensure customer ROI expectations are met or exceeded
- Provide detailed reporting and ROI analysis to customer, sales and management
- Be a mentor to peers, for PM technical and commercial best practices
- Frequently interact with others to build productive internal/external working relationships
- Conduct presentations of technical information/project activities, etc.
- Be able to receive assignments in the form of high level objectives with goals and the process by which to meet goals, while executing with excellence
- Lead by example, striving for continuous improvement, demonstrating positive work ethic, fulfilling commitments to customers and Rockwell Automation, valuing and encouraging a diverse workforce, completing and submitting required reports on time, and acting in a professional manner
- Provide timely responsiveness to customers, sales, and management with the appropriate level of urgency in delivering results
- Be able to efficiently organize and prioritize tasks associated with multiple project executing in parallel
- Be able to quickly drive effective resolution to customer escalations, generate commercial responses in reply, and incorporate corrective actions into the project moving forward

Minimum Qualifications
- BS in Engineering discipline or Computer Science.
- Knowledge and leadership experience in delivering Automation/IT type projects for across an enterprise
- Extensive experience with direct customer contact
- Must be able to work in a stressful environment where constructive feedback from others is encouraged
- Demonstrate administrative and operations knowledge at an advanced level
- Demonstrated success at simultaneously managing multiple complex projects
- Demonstrate advanced knowledge of corporate organization, policies, products, markets and processes
- Must have excellent verbal and written communication skills
- Must have excellent conflict resolution and people interface skills
- Must be able to interface with all levels of management.
- Superior listening and data gathering skills
- Demonstrated ability to work independently, and be self-motivated
- Must be able to travel, up to 10% of time

Preferred Qualifications:

- Further education in business administration, operations or project management.
- Sixty hours of formal PMI based Project Management training
- Holds a current certification as a Project Management Professional (PMP)
- Manage or actively participated in major projects for over five years
- Available and willing to work overtime, weekends and holidays to meet customer project commitments when needed
- Ability to speak multiple languages an added benefit for interfacing with various global teams
- Indus