Itg Collaborative Working Messaging System Administrator

**GROUP BNP PARIBAS**

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

**SPAIN IT PRODUCTION**:
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Telecom & Workspace, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

**ABOUT THE JOB**:
MISSION

RESPONSIBILITIES
- Perform change management tasks (patch management, Disaster Recovery tests, Go Live) related to Messaging infrastructures during and outside of business hours.
- Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.
- Responsible for having an operational up to date BCP / DR documented and tested.
- Ensure to be proven as good team player to deliver the objectives assigned to the team.
- Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).
- Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).
- Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
- Provide relevant communication to service desk teams and/or users because of change management or because of an incident.
- Fulfilling the SLA section related to the tower: SLA definition, reporting, dashboards.
- Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.

REQUIREMENTS
- Studies
- Bachelor in Computer Science or equivalent
- ITIL Foundation certificate will be desirable
- Experience

3 to 5 years’ experience working in large and complex IT infrastructure environments.
- Languages
- High English spoken and written fluent (B2/C)
- French spoken and written will be valued

SKILLS
- Technical

Good knowledge and experience with following systems:

- Exchange 2016/2019 and Microsoft Outlook
- Exchange Online
- Microsoft Teams
- Active directory (core knowledge of AD, GPO, scripting, etc..)
- PowerShell scripting
- Wintel systems : Windows Server 2012/2016
- Network : WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall
- Storage : NAS/SAN/DAS
- MS DNS, Windows 7/10
- ITIL trained and experience with ITSM tools
- Transversal & Behavioral
- Team and collaborative working to develop and deliver appropriate solutions skills.
- Experience of delivering strategic priorities within strict timelines.
- Customer service oriented skills.
- Availabilities to work outside of business hours (change management, oncall/incident resolution)

**BENEFITS**
- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
- Flexible compensation plan.
- Hybrid telecommuting model (50%).
- 32 vacation days.

**DIVERSITY AND INCLUSION COMMITMENT**: