Senior Data Analyst Customer Operations

Do you want to change the world? At Cabify, that's what we're doing. We aim to make cities better places to live by improving mobility for the people living in them, connecting riders to drivers at the touch of a button. Maybe one day cities will be places where nobody needs a private car. But we've still got a long way to go...fancy joining us?

**About the position**:
As a Senior Data Analyst, you'll be part of an exceptional team of over 30 SQL and data visualization specialists. Our Data Analytics department is organized around 11 problem spaces that mirror the structure of the entire company, ensuring that every decision we make at Cabify is data-driven.

In your day-to-day role, you'll work close to the Customer Operations area with other disciplines and audiences such as Rider, Driver and Corporate. We also follow agile methodologies within each analytics group and foster an environment of knowledge and resource sharing among the department.

If you're passionate about managing large volumes of data, you'll be delighted to know we leverage two different data warehouses, Google BigQuery and Amazon Redshift, to perform intensive analysis thus maximizing operational efficiency.

We take pride in working with one of the largest Tableau Server platforms in Europe, where we share not only powerful analysis and visualizations but also Self Service Data Sources, making data accessible to the entire company.

**You will**:
Lead technical data projects autonomously to enhance the company's analytics capabilities through functions such as:

- Help Operations team to improve core and critical company processes giving data insights, measuring their performance and testing their business impact
- Exploit large-scale data warehouses performing efficient SQL.
- Define ETL and abstract data models in our data warehouse with Airflow.
- Develop Data Sources to use across the organization, thus empowering business by exploring data in a trusted environment.
- Document and maintain your code and queries in Gitlab.
- Define the Customer Operations analytics and reports using Tableau to communicate results and monitor KPIs regularly.
- Generate and execute ideas for exploratory analysis to shape future projects and provide action recommendations.
- Define KPIs and present findings to squad members and senior management to guide business and product decisions.
- Lead discussions with the engineering team to define and design everything required to satisfy our data needs.
- Great alignment with our principles, we take this very seriously.
- **+3 years** of working experience as a Data Analyst or Operations Analyst
- Working experience in execution process optimization, measurement and follow up on customer-centric processes based on scalability and continuous improvement
- Proficient in writing and understanding complex **SQL** and working with large data sets
- Working expertise of Tableau or PowerBI
- Working knowledge of Lean Six Sigma. Certificate will be a plus
- Working knowledge of Customer Support operations.
- Graduate degree in Business Administration, Economics, Engineering, Statistics, or related fields
- Fluency in **English and Spanish**

**Bonus points**:

- A Master's degree in Business Analytics, Business Intelligence, or related
- Product Analytics experience with Amplitude, Datadog, Mixpanel, or similar

**What's it like to work at Cabify?**:
We're a company full of happy, motivated people and we never want that to change. Here are some more reasons why it rocks to be part of our high-performance team:

- Hybrid Model (2 work-from-home days per week plus 6 weeks per year)

Excellent Salary conditions: 38.000€ - 53.000€

️Recharge days

Our office is located in Madrid.
- Flexible work environment & hours.

Regular team events.

Cabify staff free rides.

Personal development programs based on our career paths.
- ️ iFeel: Free access to the iFeel platform, so you can take care of your emotional well-being through therapy sessions.

Coursera: your own license in Coursera to take as many courses as you wish and continue developing your skills.

Flexible compensation plan: Restaurant tickets, transport tickets, healthcare and childcare

All the equipment you need (you only have to bring your talent).

A pet room, so you don't have to leave your furry friend at home
- ️And last but not least...free coffee and fruit

Cabify is proud of being an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of background, gender, religion, orientation, age, or ability.

Join us