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We are looking for a/an Web customer support representative for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements. Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects. In addition, you are also responsible for commercial activities in order to develop existing customers. **#Missions** Attached to the Web Manager, you meet the following challenges: - Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer’s expectations - Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary - Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners - Provide post-sale commercial support - Deal with customer’s requests and questions related to payments and invoices (billing) - Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support - The position will require full remote onboarding At OVHcloud, we encourage boldness and initiative. Beyond these missions, we therefore expect you to be proactive and participate in the continuous improvement of your scope. **#Profile** - Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc. - General knowledge of Linux and Windows Server - PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus - Excellent communication, organization and customer service skills - Strong teamwork skills, positive attitude, dynamic and enthusiastic - Passionate for technology and willing to learn and develop himself/herself - Fluent Italian language is mandatory - English knowledge is mandatory (>B2) - **Portuguese, German, Polish or French is mandatory (>B2)** - Degree in IT appreciated - Relevant experience of +2 years in customer support services for technical products or relevant IT experience in line with a formal qualification will also be considered - Being user of web hosting and cloud products is a plus Do you want to join a unique human adventure? Explore new avenues and use your talents and energy to support an ambitious project?
