Customer Success Manager, Publishers

**Who We Are**

**Who You Are**

**_ This position will be based in Spain as a remote model._**

**What You Will Do**
- Manage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platform
- Monitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisher
- Conduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenue
- Assist publishers in transitioning between different integration types to optimize their use of the Smaato platform
- Guide new publisher clients through the onboarding process, ensuring a smooth and efficient setup
- Work closely with the Business Development and Account Management teams to align strategies and ensure seamless service delivery
- Collaborate with internal stakeholders to resolve client issues and close support tickets promptly

**What You Will Bring**
- 3+ years of CSM, Account Management, and Business Development experience in Adtech, ideally on the Publisher/Supply side
- Proven track record of managing and growing long-tail accounts
- Experience in executing/managing technical integrations (VAST, o.RTB, Prebid, SDK, etc.)
- Familiar and comfortable with cross-department collaboration including product, engineering, legal, finance, and account management teams
- Ability to analyze data and derive actionable insights
- Self-motivated, proactive, and able to work independently as well as part of a team
- Proficient with a CRM tool, Excel, and PowerPoint
- Full business proficiency in English is a must, additional European language is beneficial
- Bachelor's Degree

**What We Offer**
- Join one of the top privacy-first omnichannel ad platforms and gaming companies
- Be part of a multicultural team (55+ nationalities) that is bringing advertising to the next level
- Benefit from working with some of the most experienced professionals in our industry and constantly grow with us
- You will learn and evolve in an empowering environment characterized by entrepreneurial actions
- Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve Group’s success
- 3 Wellness days per year to help you maintain your well-being (in Q1, Q2, and Q3 after min. 90 days of employment)
- Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes.
- Work and Travel Program (monthly raffle after 2 years of employment)
- We are happy to build a great team together and we appreciate your help through our Employee Referral Bonus
- Align your interests with the company's success and take part in our Employee Shares Purchase Plan
- You will be entitled to 23 holidays per year in addition to any of the public/bank holidays
- Personalized Benefits Platform; with a budget of 50 EUR/month, you can choose the benefits that fit you best from the following options:

- Family
- Healthy living
- Travel and Mobility
- Shopping and E-commerce
- 40 EUR monthly Teleworking Budget (Gastos teletrabajo)
- Fully remote work

Verve Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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