Customer Care Agent

hace 2 semanas

Barcelona, España Olala Homes A tiempo completo

**About Olala Homes**:
Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East. Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.

**Your Journey**:
We are seeking a dynamic and creative and multilingual Customer Care Specialist to join our team. As a Customer Care Specialist, you will represent a hospitality industry leader connecting people worldwide to unique travel experiences. This is an excellent opportunity to gain hands-on experience in the vacation rental industry and contribute to the growth of our company.
- Provide professional, prompt, and friendly guest support by listening to guests and responding in a way that exceeds their expectations;
- Identify and troubleshoot the issues accordingly using available resources;
- Suggest innovative ideas to increase sales and improve customer experience.

**What do you bring to your trip**:

- Excellent communication skills (written and verbal);
- Excellent negotiation skills;
- Problem-solving;
- Sense of responsibility;
- Multi-tasking;
- Flexible working different shift patterns and weekends;
- Spanish & English proficiency and a third language (Portuguese, Greek or French) - It´s mandatory.

**Olala Perks**:

- Breakfast is the most important meal of the day. Fruit, coffee & milk is on us
- Employees know it first You will be able to enjoy an annual credit to use in one of our accommodations around the world.
- Work abroad: you will have the opportunity to work from another city for a total of 6 weeks per year.
- You can make a difference with us. We’ll develop a compensation bonus plan based on your performance and individual projects linked to the company goals.
- Keep learning Career growth and development opportunities including learning programs and career plans per department and position.
- Flex day: Your flexibility is important. Enjoy the possibility of working from home 1 day a week.
- Birthdays Off: Enjoy your birthday doing what you love most.
- Events: Team buildings, office events and once a month Olala Homes invites you to an afterwork
- Pet friendly days at the office - we want to meet your furry friend

Together we revolutionise the way people travel

**Diversity and Sustainability**:
At Olala Homes, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.
Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

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