Regional Director of Technology Operations

**WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.**

**Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.**

**We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.**

**WPP and our award-winning agencies work with most of the world's biggest companies and organisations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.**

**Why we're hiring**:
WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

As Regional Director of Technology Operations - EMEA, you will play a critical role in ensuring the smooth and efficient operation of our technology across your region. You will lead the delivery of comprehensive end-user support, overseeing agile teams that provide exceptional service and innovative solutions. Your strategic leadership will be essential in driving operational excellence, enhancing user productivity, and contributing to WPP's broader Enterprise Technology transformation.

**What you'll be doing**:

- Develop and execute a regional ET operations strategy aligned with WPP's overarching Technology Operations and ET strategy.
- Partner with Cluster Directors, the Senior Director of Tech Ops, and the broader Tech Ops management team to translate business priorities into actionable ET initiatives.
- Identify and champion technology opportunities to optimize business processes, enhance efficiency, and drive innovation within the region.
- Manage the regional Tech Ops budget, ensuring optimal resource allocation and cost-effectiveness.
- Oversee the day-to-day technology operations within the region, with a strong focus on delivering exceptional end-user support through deskside and executive support teams.
- Effectively balance the demands and priorities of various clusters with available resources across regional teams.
- Deliver secure, reliable, and high-quality technology operations services, ensuring all services meet or exceed defined SLAs and performance targets.
- Drive continuous improvement initiatives to optimize service quality and reduce costs.
- Lead and inspire a high-performing team of technology professionals, fostering a culture of collaboration, accountability, and continuous growth.
- Develop team members' technical skills and leadership capabilities through mentorship and coaching.
- Build and maintain strong relationships with key stakeholders, including business leaders, ET colleagues, and external vendors.
- Provide regular updates to stakeholders on ET operations, projects, and initiatives, effectively managing expectations within a matrixed environment.

**What you'll need**:

- Proven experience in Infrastructure & Service Management: Leading agile teams across diverse client sizes (small, mid-market, and enterprise), specializing in distributed, connectivity, and cloud service solutions and operations.
- Exceptional stakeholder management: Building strong relationships and fostering collaborative outcomes within matrix organizations, effectively communicating with C-suite executives and senior technical and non-technical stakeholders.
- Skilled team leadership: Proven ability to manage and motivate diverse, globally distributed teams, including onshore, offshore, and third-party partners, in a complex matrix environment.
- Financial and commercial acumen: Translating financial data into actionable business insights and driving cost-effective solutions.
- Strategic and analytical problem-solver: Demonstrated decision-making, problem-solving, innovative thinking, and analytical skills.
- Deep understanding of IT infrastructure and service delivery: Combining strategic vision with operational expertise and a strong understanding of ITIL frameworks.
- Technical proficiency across core infrastructure components: Expertise in servers, networks, storage, databases, and cloud technologies.

**Who you are**:
**You're open**_:_** **We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

**You're optimistic**_:_** We believe in the power of crea