Customer Solutions Consultant

**Description**: - Position at Confluent Spain, S.L._ Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favourite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organisations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, organisations can create a central nervous system to innovate and win in a digital-first world. **About the Role**: As part of our Talent Acquisition strategy we’ve just launched Confluent’s Talent in Motion Programme as follows: This is a unique opportunity to join one of the coolest software organisations... a place of work where you can prove yourself, shape your future career and become part of the next generation of specialists in the software/technology industry. Why not take the challenge and talk with us - this is what you can expect: - To be hired based on competencies not purely past experience- Continual coaching and feedback sessions to bring out the best in yourself- On-the-job enablement and coaching from your first day with us- Future career development opportunities including internationally- To be a proud member of the 1st ever class of "Customer Solutions Consultants" in Confluent globally **What You Will Do**: - Manage a portfolio of customers in coordination with the other members of the account team - Perform proactive outreach to customers to drive their success - Schedule and deliver product walkthroughs, customer training, and hold regular optimisation reviews - Provide prescriptive recommendations to customers focused on how they can improve their adoption of the Confluent technology solutions to gain additional value - Help build and improve internal processes to drive customer success - Develop a deep understanding of Confluent’s technology to support customer goals - Understand the entire customer experience, putting customers’ needs first and helping us evolve digital engagement strategies across the customer journey as needed - Actively monitor and measure your impact towards growing customer health, product adoption, and revenue **Tech Specific Roles** The Customer Solutions Consultant role can develop in a number of different directions to suit your preferences and skills. If you feel you want to follow a more technical path then here are a few additional characteristics that we will be looking for in you: - A passion and curiosity for technology with a desire to look under the hood and learn "what makes tech tick” - An aspiration to learn about networking, systems architecture and software development - A desire to learn about our customers’ end-to-end journey and how Confluent solutions and technology adds value at each point on that customer journey **What You Will Bring**: Confluent is looking for employees that exhibit at least **_some_** of these competencies: **Communication and Collaboration**: Effective communication skills are essential for collaborating with cross-functional teams, including engineering, product management, sales, and customer support. The ability to convey technical concepts clearly to both technical and non-technical stakeholders is crucial. **Customer Focus**:Confluent is dedicated to providing solutions that meet and exceed the needs of its customers. We don’t just want to serve and satisfy customers’ requirements; we want to earn customers’ love So you should love to work with customers and create positive and unique experiences for them, anytime **Come As You Are** At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. LI-Remote