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About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
WE'RE HIRING - FACILITIES MANAGER
**ABOUT US**:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
**INGENUITY**:
EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE’D ENCOURAGE YOU TO SHOW YOUR INGENUITY
Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.
We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.
**JOB TITLE**: FACILITIES MANAGER
**REPORTS INTO**: REGIONAL FACILITIES MANAGER
**ABOUT THE ROLE**:
A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within our Client Madrid site.
The Facilities Manager will be responsible for delivering an expectational client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site.
**KEY RESPONSIBILITIES**:
Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction
Managing Building Management Systems, creating and managing Preventative Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. as required
Collecting and monitoring the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times
Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures
Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site
Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits
Responding to all facilities projects, fitouts and crisis management activities on site
Ensuring timely project solutions are made, risks are identified, and lessons learned, documented and shared
Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience
Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary
Giving leadership, direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience delivery
Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and
