Emea D&c Program Manager

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If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
What this job involves
As part of the JLL EMEA PMO team your role will be to provide dedicated Program Management support on any of our accounts across the region.
The current position will be responsible for Integrated Program Management to one of our Client’s Corporate Real Estate (CRE) portfolio, ranging from post occupancy / expansion / consolidation / exits of existing offices to fully fitted-out corporate offices in new locations. (Headcount up to 4000). This critical role provides leadership of all project stakeholders from inception stage until the project achieves operational excellence and successful handover to Facilities Management team.
The client is a leading technology company and is our fastest growing and most innovative client for the EMEA region. PrM will be based at client location (where applicable) with key objective to drive internal and external stakeholders, including consultants, project managers and general contractors (GC) to exceed client / customer expectations.
**Major Responsibilities**:
This position reports into the Senior Program Manager (SPrM). PrM will provide E2E program management leadership for all assigned projects right from briefing / initiation stage until full closeout and operational excellence / handover is achieved. Its scope involves site selection, design, budget/cost/changes, schedule, procurement and construction until handover to Facilities is completed including performance feedback and lessons learned.
Drive all internal and external stakeholders - including Area Real Estate and Facilities Management (RE&FM), Transaction Management (TM), Facilities Management (FM), Space and Occupancy planning (S&O), IT, Security, EHS and all strategic partners and vendors (e.g. Designers, PM/CM & GC) to meet agreed Project Charter (customer brief, headcount, time, cost, quality and safety)
Proactively identify and manage risks throughout the project lifecycle and communicate and report project issues, health status and action plan to holistically de-risk projects.
Drive projects at tactical as well as operational level, with “helicopter” view, and communicate to create relationships in a solution-oriented, ‘one-team’ approach to de-risk all projects.
Collaborate with RE&FM’s and senior level clients across the business lines to interpret business needs into a Project Charter (customer brief).
Ensure all necessary internal and external project approvals are sought and governance processes are followed (not excluding Project charter, spend and transaction approvals, design authority approvals, procurement approvals, legal approvals, landlord lease compliance activities, wayleaves, building licenses and occupation licenses).
All additional duties commensurate to the level of the role.
Graduation / professional qualification in Construction, Engineering or Architecture.
A minimum of 8 years’ experience of delivering complex commercial fit-outs in corporate / international environment.
Leadership - Ability to manage and influence a high performing team (in-location and virtual)
Proactive communicator - Be able to work within an entrepreneurial culture delivering solutions, providing leadership and effective communication to anticipate, mitigate and de-risk.
Ability to see larger picture - Be able to simultaneously act as a program manager, CRE ambassador, educator, analyst and solutions architect on a number of different projects.
Biased for action - Flexible and agile with ability to work effectively in ambiguous environment, thinks out of box for solutions based on risk calculations
Ownership and accountability - Expert in project management, financial rigor and value engineer throughout project process, prioritization of schedule, work backwards from customer requirements to de-risk key deliverables and processes on critical path, all within an evolving governance structure.
Curious and eager to learn and ask questions, knows the limitations and not afraid to reach out or challenge / disagr