IT Support Technician

**About us**

TradingView was founded in 2011 in New York and London with a mission to empower millions of people to achieve success, whatever that means to them. We're building a space where anyone can maximize their chances of succeeding through financial markets because they've got all the best tools and data at their fingertips. Our product portfolio includes best-in-class charts, versatile commercial libraries, a social network, and many more tools for retail and business audiences, trusted by fintech leaders such as **Revolut, Binance, and CME Group.**

Now, we're the world's largest financial analysis platform - used by 100 million people, in over 180 different countries. Even Antarctica. Every day, millions of users open TradingView for analysis, collaboration, and finding better trading opportunities. We foster a community-driven approach to financial education, welcoming everyone from seasoned traders to beginners.

To be on top of the game, we’re looking for passionate people to join our team, where product quality is everything. **If you’re ready to do your best work, collaborate with cutting-edge technologies, and make an impact on millions every day, look no further.**

**About your mission - Make an impact**

You'll be the go-to tech expert for our local office, ensuring smooth IT and AV operations while using your bilingual skills to connect with our global team.

To be the trusted IT hero for our Málaga office, providing exceptional support and ensuring a productive and secure technology environment for all users.

**How You’ll Drive Success**
- Provide top-notch technical support for IT issues to our Málaga-based team (both in-person and remotely).
- Manage and maintain the security of local devices and systems, including our Eset antivirus solution.
- Administer and optimize our mobile device fleet using MDM platforms.
- Troubleshoot and maintain our local network infrastructure, including Unifi devices.
- Support, maintain, and troubleshoot AV equipment (video conferencing, projectors, displays, sound systems).
- Serve as the primary IT point of contact for Operations and HR in Málaga, collaborating on tech-related needs.
- Communicate clearly and professionally in English and Spanish (written and spoken) with both technical and non-technical colleagues globally and locally.
- Contribute to improving our IT support processes and knowledge base.
- Document common IT issues and solutions.

**What makes you the perfect fit**
- Solid mid-level experience in IT Support.
- Proven ability to troubleshoot and resolve network issues, including experience with Unifi devices.
- Strong understanding of device security best practices and experience managing Eset antivirus.
- Experience managing mobile devices using MDM platforms (JumpCloud, HexNode, InTune), all experience is good.
- Experience working within a service desk environment and using ticketing systems such as Jira.
- Hands-on experience supporting and troubleshooting Audio Visual (AV) equipment.
- Exceptional communication and interpersonal skills.
- Fluent in both spoken and written English and Spanish. (Russian is a plus)
- Logical problem-solving skills and a proactive approach to IT support, an assertive mind is a must.
- Ability to create clear technical documentation.
- Experience collaborating with local Operations and HR on IT-related matters is a plus.

**It’ll also be an advantage if you have experience in**:

- Finance experience or knowledge of Trading
- Knowledge of TradingView We also love users who become teammates

**Additional information**

This is a hybrid role based in our Málaga office, located in the heart of the city at the prestigious Muelle Uno port.

**About our perks and benefits**
- Permanent Contract
- Flexible Working Hours - Start your day when it suits you best within our wide range of entry hours.
- Hybrid Work Policy - Enjoy the flexibility of combining remote and office work.
- Relocation Package - Comprehensive support for a smooth transition for you and your family, including assistance with visa, transportation, and accommodation for our offices in Málaga and Tbilisi.
- Private Health Insurance
- Performance Bonus
- Work alongside experienced professionals and mentors offering ongoing training and growth opportunities.
- Premium TradingView Subscription
- Annual Team Events - We love celebrating together
- A comfortable, well-equipped workspace with exclusive perks like a gym and much more
- TradingView is an equal opportunity employer. We embrace diversity and are dedicated to fostering a diverse and inclusive workplace. Our success is driven by 500+ professionals from 40+ different nationalities, speaking nearly 20 languages across our global offices in London, New York, Malaga and Tbilisi._