German Technical Support Expert Based

hace 1 semana

Barcelona, España City Job Offers A tiempo completo

**German Technical Support Expert based in Barcelona**:
Do you love the internet and are comfortable researching topics online?

We are looking for a German-speaking tech-savvy to support the users of a world leader company in technology services.

**German-speakings support experts in Barcelona**:
**Your Profile**:

- You have excellent communication skills in German and C1 level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills
- Demonstrated ability to work through complex technical problems
- Strong attention to detail

**Benefits**:

- Full-time position (39 hours/week)
- Competitive salary
- Referral Program: Bring a Friend and get a referral bonus fee depending on the language/project)
- Flight ticket
- Taxi to/from the airport
- PCR test cost compensation
- Accommodation in a nice individual studio in a residence with gym, swimming pool, cafeteria
- Private Health Insurance
- Continuous training and development program
- Employment with the world's largest provider of contact centre services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment

**Your Responsibilities**:

- Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation

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