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**_Nature of the tasks:_**
- User guidance and support regarding the use of information systems / ICT tools
- Follow-up of incidents related to information systems and organisation of the reporting.
- Follow-up of user requests.
- Follow-up of bug reports.
- Document knowledge, known issues and transfer this knowledge to colleagues.
- Categorize and prioritize incoming tickets correctly and escalate where needed.
**Expertise knowledges and technologies**:
- Proven knowledge in end user assistance and support of information systems.
- Good knowledge of ITIL
- Knowledge of wiki, collaborative sites and social networks.
- Knowledge of the office automation tools used in the contracting authority (MS-Office).
- Education: EQF 6 (any degree).
**Skills**:
- Good IT skills.
- Excellent communication / writing skills.
- Capability of integration in an international/multi
- cultural environment, rapid self-starting capability and experience in working in team.
- Ability to participate in multi-lingual meetings.
