Application Engineer

**APPLICATION ENGINEER**

**Eurovision Services is looking for an Application Engineer to join the Eurovision Labs software development team at our technology hub in Madrid, Spain.**

As part of the software engineering team, you will be working with top international engineers specialising in media and will see your developments implemented in broadcast solutions for Tier 1 global sports and news content. The Application Engineer will be part of a small, talented and motivated core team that will support Eurovision Services in delivering the most innovative and reliable solutions for our customers around the world.

**PRINCIPAL RESPONSIBILITIES OF THIS POSITION**

In this role as Application Engineer you will:

- Be the link between end users and development teams.
- Be responsible for the day-to-day maintenance of the systems where the product is deployed:

- Lead the deployment of new releases in Production ( new features, hotfixes or any update needed for the continuous evolution of the app)
- Helping the team to decide which changes will be part of the release and being active part of the deployment execution.
- But also being able to escalate the issue or involving the team or any colleague that could help to fix it.
- Sometimes it will require to be responsible for logging and tracking incidences and/or service requests into our ticketing system, and assign them to the proper support, dev or expert team.
- The monitoring stack will be your favourite playground.
- Share knowledge via documentation and online sessions.

**YOUR SKILLS AND EXPERIENCE**

Your skills and experience should be around:

- Operation and support mindset. It’s great to have experience as L1 / L2 / L3 team member and being familiar with how incidences are managed.
- System administration skills, in particular being familiar with:

- Linux infrastructure
- Databases and distributed systems
- Any public cloud service (AWS, Azure, GCP )
- Containers and Orchestration
- Any scripting language
- Familiar with monitoring activities such as:

- Troubleshooting using logs and traces (Elasticsearch)
- Used to check trends and graphs in frontends like Kibana and Grafana
- SNMP/SSH protocols
- Experience with the Atlassian suite is a plus (Jira, Confluence, Bitbucket, Bamboo, Opsgenie)
- Strong problem solving, ability to work under pressure with a high sense of urgency,
- Proactive, self-driven and able to identify improvements to address recurring issues, close monitoring gaps and automate/reduce manual work.
- Self-management and ability to work independently with limited supervision.
- Good communication and interpersonal skills, ability to work effectively with remote teams.

**ADDED VALUE**

Additional experience in the following areas would be a bonus:

- Experience working collaboratively with geographically distributed and international teams (our headquarters are located in Switzerland),
- Some experience in IPTV/OTT/Media/Broadcast software development projects,
- Knowledge of digital video concepts (container formats, codecs, compression schemes, tools, best practices, etc.)

**_ Perhaps you are missing some of the listed skills and required experience, but you are self-motivated and eager to learn? Then we still want to meet you _**

**ONCE ON BOARD YOU WILL**
- Be part of an outstanding multi-cultural and international team of software engineers.
- Get involved in Tier-1 media projects with impact and visibility.
- Occasionally travel to our headquarters in Switzerland for workshops and training.
- Enjoy our labs, designed to foster a culture of sharing, openness and creativity.

**EDUCATION**

Degree in Computer Science, Software Engineering, Telecommunications Engineering or similar degree (Master or Bachelor).

**BENEFITS AND PERKS**
- Competitive salary and benefits
- 28 working days of vacation for all employees
- A flexible 40-hour working week for work-life balance
- Recognition bonus system
- Personal incentive plan
- Private health insurance
- Company pension fund
- Ticket restaurant card
- Public transport card
- Sponsored gym membership
- Choose your own laptop backpack
- Start-up culture but with a consolidated business behind it
- A multi-cultural environment, made up of a dynamic and international team
- Enjoy long-term stable employment

**ABOUT EUROVISION SERVICES