Implementation Engineer
hace 3 días
The Implementation Engineer (IE) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP). IEs ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities. IEs work closely with Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems.
IEs also work very closely with Zeotap’s internal product, engineering, infrastructure, and support teams during implementation of all client requirements and on informing their future product development and roadmap.
This role is available for remote work within Spain, frequent travel should be expected.
**Impact**
**Responsibilities**:
- Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
- Work offsite and onsite (as necessary) to troubleshoot and diagnose customer-reported issues on the different levels of solutions
- Partner with customers and internal stakeholders to drive consensus on mutual success
- Educate customers on the effective use of the Zeotap platform
- Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
- Act positively and respond promptly to the customer’s requests/tickets
- Review and ensure accuracy of technical documentation
- Adhere to Zeotap’s company, privacy and information security policies and procedures
- Provide product teams with customer feedback to help identify potential new features or enhancements
- Establish best practices for CDP integration and implementation
- Analyse customer support requirements and identify areas for automation and efficiency gains
**Requirements**:
- Experience with data products, in particular data validation and analytics
- Familiarity with command line, scripting syntax, SQL
- Familiarity with data warehousing tools such as BigQuery
- Prior experience with JS and SDK implementation and debugging, RESTful APIs
- Exposure to single sign-on (SSO) integration
- Experience with large-scale project management and delivery
- Interpersonal, communication and client management skills
- Fluency in English (written & verbal) is essential, additional fluency in French would be highly beneficial.
Zeotap welcomes all - we are equal employment opportunity & affirmative action employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
- Interested in joining us?
- We look forward to hearing from you
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