Customer Representative

hace 1 semana

Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- German***

**Description**:
**Why join us**

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a** Customer Representative - German Market **to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

**What we offer you**

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

- Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00- Competitive salary and performance bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program

**What you’ll experience at Webhelp**

As a **Customer Representative **in our team, you will:

- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- Follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams.
- Liaise with Supervisors/ Mentors on specific projects where requested
- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

**We’ll be a great match if you**:

- Are native or proficient in German and English
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers’ need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- Share our values of commitment, unity, integrity, recognition, and WOW

**Don’t meet every single requirement?**

**Who we are**

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

**If this sounds like you, join us at Webhelp**

**Webhelp is an equal-opportunity employer**

RRQ23-004840-1-GERMANY

  • Customer Support Representative

    hace 2 semanas

    Barcelona, Barcelona, España Essence Coaching Group A tiempo completo

    Customer Support Representative - Romanian + English Are you a Romanian-speaking professional ready for a dynamic customer support role? We're hiring a Customer Support Representative (Romanian + English) to join our On-Site team. This is a great opportunity to use your language skills to support a major international project. What You'll Do • Deliver...

  • Customer Service Representative

    hace 3 días

    Barcelona, España Ineos Composites A tiempo completo

    INEOS Composites Hispania S.L. Are you interested in joining a winning team? A team whose employees are empowered to make a difference? Our culture is one of honesty, integrity and transparency with an emphasis on safety, health and environmental performance. On our team people are acknowledged for embracing new ideas that help create real value for...

  • Travel customer representative

    hace 1 semana

    Barcelona, España Getaway Travel Agency A tiempo completo

    Company Description Our Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team. Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients. Role Description This is a part-time or full-time remote role for a...

  • Customer service representative

    hace 3 días

    Barcelona, España Van den Bosch A tiempo completo

    Ben jij de customer service representative (es) die we zoeken?Neem contact op met onze hr & administration officer Joana Garcia en deel je motivatie en cv. Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.Solliciteer directVoornaam AchternaamE-mailTelefoonnummerWoonplaatsUren per week beschikbaarLinkedInFunctiecategorieSales &...

  • Travel customer representative

    hace 2 semanas

    Barcelona, Barcelona, España Getaway Travel Agency A tiempo completo

    Company DescriptionOur Arizona-based travel agency, specializing in Disney vacations, cruises, and Eurotrips, is looking for enthusiastic individuals to join our worldwide team. Work from anywhere, enjoy flexible hours and explore the world while making dreams come true for our clients.Role DescriptionThis is a part-time or full-time remote role for a Travel...

  • Customer Service Representative

    hace 7 días

    Barcelona, España Cross Border Talents A tiempo completo

    Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of Barcelona! What You'll Be Doing: As a Customer Service Representative,...

  • Customer Service Representative

    hace 3 días

    Barcelona, España World Courier A tiempo completo

    Join to apply for the Customer Service Representative role at World CourierThe Customer Service Representative will support clinical trial projects for World Courier’s key clients, acting as the primary contact and providing operational and customer service support.Job DetailsCustomer Service Representative, supporting clinical trial projects for some of...

  • Customer Service Representative

    hace 2 semanas

    Barcelona, España Cross Border Talents A tiempo completo

    Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of Barcelona What You'll Be Doing: As a Customer Service Representative,...

  • Customer Representative

    hace 1 semana

    Barcelona, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barcelona, Spain**Language** - French*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding...

  • Customer Representative

    hace 7 días

    Barcelona, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barcelona, Spain*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or...