Operations Manager

**Job purpose**

The Operations Manager leads and oversees project teams on large-scale construction projects.

A key aspect of role involves taking full ownership and accountability for:

- end-to-end tendering process
- project planning & execution (in line with programme)
- achievement of commercial objectives
- delivery of Safety, Health, Environmental & Quality targets (SHEQ)
- leading all aspects of people management, from a team, sub-contractor, General Contractor (if applicable) and client perspective
- and developing future opportunities by enhancing our reputation for what we do, and how we do it.

**Duties and responsibilities**

**Pre-Construction**:

- **Lead Tender Team and Competitive Submissions**: Direct the bidding process and craft winning proposals based on thorough analyses and innovative strategies.
- **Program, Documents, and Meetings**: Develop comprehensive project plans, schedule start-up meetings, and ensure all stakeholders are aligned with the project objectives.
- **Procurement Strategy and Risk Management**: Design strategies for supplier selection and comprehensive risk management frameworks.
- **Safety Plans and Site Logistics**: Develop and enforce stringent safety and site logistics plans to comply with all regulations.
- **Stakeholder Liaison and Resource Planning**: Maintain continuous communication with all stakeholders and effectively manage resource allocation.
- **Customer Relationships**:Build and maintain customer relationships.
- **Supply Chain relationships**:Monitor supply chain relationships through appropriate channels

**Construction**:

- **Ensure implementation of Safety First Guiding Principles**:

- **Start-Up Meetings and Contract Commencement**: Facilitate initial meetings to kick off project activities and ensure all teams are prepared for execution.
- **Compliance and Supplier Selection**: Monitor compliance with project standards and **local regulations** and perform thorough vetting of all suppliers.
- **Resource Management and Preliminary Tasks**: Oversee resource distribution and manage preliminary site activities. Develop teams through coaching and mentoring.
- **Progress Monitoring and Team Leadership**: Continuously track project progress and lead the project team to adapt to challenges proactively.
- **Financial Oversight and Reporting**: Maintain strict control over project finances and compile detailed reports for stakeholder review.
- **Issue Management and Certificate Procurement**: Strategically address project issues and secure necessary certifications.
- **Defect Rectification and Client Engagement**: Manage the resolution of any defects and uphold strong client relationships.

**Post-Construction**:

- **Aftercare Service and Commissioning Adjustments**: Provide comprehensive post-project support and make necessary adjustments during the commissioning phase.
- **Financial Support and Documentation**: Assist with financial reconciliations and ensure all project documentation is complete and accessible.
- **Contractual Safeguards, Defect Resolution, and Client Relations**: Implement contractual protections, resolve any lingering defects, and maintain robust client engagements.

**Qualifications, Knowledge & Experience**

Qualifications:

- **Required**: 10+ years' experience in the construction industry; Degree in Construction Management or a related field (Master’s degree preferred).
- **Skills**: Demonstrated expertise in managing large construction projects, with strong capabilities in Cost & Value Control and Contract Management.
- **Certifications**: Relevant local safety certifications
- **Leadership and Communication**: Exceptional leadership and communication skills are crucial, with a proven ability to lead large teams and manage complex stakeholder relationships.
- **IT Proficiency**: Advanced skills in project management software and IT tools necessary for efficient project management.

Knowledge & Experience:

- Design procurement
- Construction methods and best practice, technologies and materials
- Measurement and Valuation
- Planning
- Claims and L&E
- Manage more than one project
- Understanding of subcontract/material procurement.
- Management Systems
- Standards and Specifications
- Commercial & Financial Management
- Safety, Health and Quality Policies and Procedures
- Employee Relations
- Construction Industry Regulations

**People Management Responsibilities**:

- Ensure that the necessary resources are in place to achieve the contract programme.
- Recruitment and management of site personnel in line with company policies and procedures.
- Ensure that quality performance management check-ins take place for all staff within their reporting structure.
- Ensure new employees have a thorough and positive on-boarding experience.