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Customer Relationship Manager
hace 2 semanas
We are looking for a commercially driven and customer oriented person who would like to join our international organization. The position can either be based in our facility in Bordon (UK), or in Madrid (Spain). In this position you will be responsible to create and retain customer loyalty and preference by establishing rapport with the customer, administering customer-focused programs, and that customer orders are processed in an efficient and accurate manner. You must be able to interact effortlessly with both direct colleagues in the team as well as with other Sales team members. You do not have a 9-5 mentality but are focused on high productivity and quality. You are familiar and experienced with sales and customer service processes, and working in an international environment.
**Job Summary**
In this role you will:
- Liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure timely and successful delivery of products and services according to customer needs,
- Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listens to understand the customer’s environment, influences, and challenges,
- Handle all aspects of the pre-order process including quoting, quote follow up, contract review, order entry, cost/price request, customer set up and customer portals,
- Manage all post-order administration activities i.e. date changes, quantity changes, expedites,
- Review open order reports; and proactively resolve order holds,
- Collaborate closely with other Sales staff and often liaise with internal teams such as Product Management, Finance, Quality, and Materials Management to address customer inquiries and facilitate the timely and effective resolution of customer order issues including activities such as processing returns, resolving part/order certification and documentation issues, and managing and responding to quality escapes,
- Identify opportunities to improve customer relationships and grow business and collaborate with account management, purchasing, product management and other internal teams to ensure growth attainment, quality, service, sales, profitability and other business objectives are successfully met,
- Perform some customer development duties, like creating opportunities in our CRM platform,
- Perform other tasks and projects as required to meet customer and organizational needs.
**Qualifications / Requirements for success**
We are seeking the following skillset for this position:
- Ideally a minimum of 2 to 3 years of relevant working experience interfacing directly with customers in a B-2-B sales or service environment,
- Great verbal, written, and interpersonal communication skills in English. Good command of another European language is an asset,
- Proficiency with ERP Software and Salesforce or Similar CRM Applications,
- Exhibit professional behavior (Integrity, Agility, Intelligence and Empathy),
- Reliable, amicable, and professional team player, driven to provide outstanding service to customers,
- Strong verbal, written and interpersonal communication skills sufficient to write business correspondence and to converse professionally with customers, vendors, and internal personnel,
- Detail oriented with strong organization and time management skills. Must be self-motivated and able to proactively manage time to meet deadlines and commitments and is achievement focused,
- You are already based in one of the 2 target countries: the United Kingdom or Spain. We do not offer relocation support.
