Travel Consultant T24 Europe

hace 1 semana

Barcelona, España BCD Travel A tiempo completo

**Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Travel Consultant with Business Travel Industry experience who wants to join our T24 Europe Team.**

**Travel Consultant, T24 Europe**
- Full-time, homebased Europe_

You deliver solutions to our business travelers who need your help to get home quickly at times of emergencies. You are ready to offer the best service together with your international colleagues who are equally passionate about travel.

The daily job at T24 EMEA is one of the most varied jobs you can imagine in the travel industry. While on your shift, you will handle all travel requirements for business travelers, including flight itineraries, car rental and hotel reservations. Every day is different. Weather issues, strikes or just a normal shift, we need to find ad hoc solutions for passengers all over the world. You advise customers by offering them the best travel options based on pricing and routing. You go the extra mile with everything you do.

**Shift hours**:
Evening: 16.00 to 00.30 (peak time is 18.00-24.00)
Night shift: 22.30 to 6.00 (7 shifts per quarter)
Morning shift: 5.00 to 09.00
The T24 is closed from Monday-Friday from 09.00-16.00

**A snapshot of this opportunity**
- You will appropriately guide and consistently provide consultation to the client
- Search and confirm travel reservations for the client
- Resolve any possible issues with reservations
- Provide the client with the required industry information, such as low fares, exchange costs and penalties
- Expertly use the appropriate BCD Travel tools and systems to complete requests
- Perform follow-up as needed and within the time frame promised to the client
- Able to work with 3rd party vendors and negotiate solutions on behalf of the traveler
- Possess strong meeting/planner group experience

**How can you set yourself apart**
- Experience in a customer service-oriented position
- Good knowledge of Fare Rules and manual exchanges
- Experience as a Corporate Travel Agent
- Strong verbal and written communication skills in English and Dutch, German or French
- Good knowledge in GDS system Sabre or Amadeus
- Demonstrate understanding of customer servicing excellence
- Proven ability to handle multiple priorities simultaneously

**What we offer you**

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

**About us**

**Interested?**

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- _Note: We’ll give preference to internal and/or furloughed employees._
- CAJM

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