Head of Publisher Support and Automation

hace 2 días

Barcelona, España MGID A tiempo completo

**What will you do**:
**Program Development & Execution**:

- Design and implement scalable programs to manage thousands of small publishers effectively, minimizing manual interactions
- Lead the adoption of AI-driven tools, including generative AI, chatbots, and automation workflows, to scale operations and streamline communications with thousands of publishers efficiently
- Develop and execute strategies to grow publisher revenue while delivering excellent service

**Operational Excellence**:

- Build and manage automated workflows for tasks like publisher communication, performance tracking, and process optimization
- Establish clear KPIs and reporting mechanisms to monitor program success and team performance
- Identify and eliminate inefficiencies in current processes to improve team productivity and scalability

**Leadership & Team Management**:

- Lead, mentor, and develop a team of four managers to execute the long-tail program effectively
- Foster a collaborative and results-oriented culture, ensuring team alignment with company objectives
- Provide clear guidance on roles, responsibilities, and goals to enhance team accountability and performance

**Strategic Innovation**:

- Actively contribute to the company’s product and technology initiatives by representing the needs of smaller publishers in discussions and developments
- Continuously identify new opportunities to enhance program scalability, revenue growth, and publisher satisfaction
- **Revenue Management**:

- Track and analyze revenue performance metrics (monthly, quarterly, yearly) to ensure growth targets are met
- Develop initiatives to boost publisher revenue, including proactive optimization recommendations and strategic improvements

**Who you are**:

- Proven experience in program management, ideally in a role involving large-scale operations or managing long-tail clients
- Strong knowledge of automation tools and experience implementing solutions like chatbots, generative AI, or similar technologies to improve efficiency
- Operationally excellent with a track record of designing and executing scalable programs
- Solid understanding of publisher monetization and experience driving revenue growth
- Exceptional leadership skills with experience managing and mentoring teams to achieve results
- Data-driven decision-making and the ability to establish and track performance metrics
- Strong communication and collaboration skills to effectively work across teams and represent business needs in discussions

**Will be a plus**:

- Familiarity with ad monetization and publisher platforms
- Experience with AI-driven tools or technology innovation for process optimization
- Background in managing long-tail or high-volume client portfolios

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