English Speaking Customer Representative

hace 1 semana


Barcelona, España Webhelp A tiempo completo

**Advisor**

**Location**
- Barcelona, Spain**Language**
- English***

**Description**:
Do you have a natural interest and passion for outdoor action sports?

We are interested in people with a free, casual, and sports-oriented spirit and a strong and professional customer service mindset.

The brand you will work for is a leader in the action sports and lifestyle industry.

**Your role**:
You will control their experience at all levels of the supply chain, driving the brand to excellency. You are empowered to make the best decision for each situation by thinking creatively, helping customers and providing an excellent customer service experience.

**Main tasks**:

- Log call details onto call management systems and provide response and resolution within SLA.
- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.

**Hours and Benefits**:

- 39 hours/week: Monday to Friday from 09:00 to 18:00
- Salary for 39 hours: 17 232,41 Euros gross/year + up to 1200 Euros gross/year
- Temporary contract
- Ongoing training
- Possibility to grow within the company
- Employee discounts with recognized brands of the tech, fashion, sports, travel and hospitality industry

**Your contributions**:

- You are one on the following:

- Native in English, fluent with Spanish and French
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' needs
- Commercial skills
- Working knowledge of marketplaces
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution analyst or move into management.- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ23-003396-1-UNITED KINGDOM



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