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hace 3 semanas
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. _“We help to change the way you move” _is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. **Job description** - In the context of a job requisition, please revise this text as an external job advertisement ** _ **Join Our Team as a Car Return Agent - Be the Face of Our Return Process** Are you passionate about delivering great customer service and ensuring vehicles are well-maintained? We are looking for a dedicated Car Return Agent to join our team, helping customers finalize their rental experience and ensuring our fleet is in top condition. **Key Responsibilities**: - Greet and assist customers with professionalism and confidence when they return their vehicles. - Check a high volume of vehicles back into the rental fleet daily. - Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation. - Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date. - Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process. - Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized. - Perform additional duties as requested by management to contribute to the success of the branch. **What We’re Looking For**: - Strong attention to detail and ability to assess vehicle condition. - Excellent communication and customer service skills. - Ability to work efficiently in a fast-paced environment. - Team player with a proactive attitude to assist wherever needed. **Why Join Us?** - Be part of a dynamic and customer-focused team. - Play a key role in maintaining the quality and condition of our rental fleet. - Enjoy opportunities for growth and development within the company.
