Sales Executive

**Job Number** 24017990

**Job Category** Sales & Marketing

**Location** W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**ABOUT THE PROPERTY**

The W Ibiza is located in Santa Eulalia, which is a short drive from Ibiza city's popular high-end entertainment zone. Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years. The hotel offers 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, W Lounge, Wetdeck, Beach Club and Rooftop Bar, as ell as Away Spa.

**ABOUT THE BRAND**

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

**JOB SUMMARY**

The Sales Executive works closely with the sales manager to action enquiries and convert business. This position has responsibility for responding to the group’s enquiries of the different geographic markets, in order to maximize room and banqueting revenue, works to ensure at a minimum delivery of budgeted revenues.

The Sales Executive will negotiate, manage and convert all business of rooms and banqueting, including contracting, and the actual operating of the function in addition to managing the function diary inventory.

Must demonstrate high energy levels & provide consistently high levels of customer service in accordance with W standards & programs.

**CORE WORK ACTIVITIES**

**Duties & Responsibilities**:

- Conducts site inspections for prospect and tentative group bookings including event and banqueting business (corporate and social events).
- Develops and maintains relationships with key clients and establishes a client base of meeting planners, organizations and corporate businesses through continues direct sales efforts.
- Responds promptly (within 24 hours) to guest requests, inquiries, and follows up to ensure utmost guest satisfaction.
- Works collaboratively with GSOs, Convention Bureau, 3rd party intermediaries and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.
- Strive to achieve personal and hotel revenue goals.
- Close the best opportunities for the hotel based on hotel needs.
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Coordinates all agreements stipulated in the group / event contract between operational departments.
- Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship. Follow up on deposits.
- Interact with guests to obtain feedback on product quality and service levels.
- Handle guest concerns and obstacles.
- To ensure tentative business block information is updated on a continuous basis & provide accurate updates to the Director of Sales as well as the Revenue Manager to present at the revenue strategy meeting.
- Ensure regular updates in Opera on specific bookings within the appropriate timeframe are provided in order to assist Revenue Manager in accurate forecasting.
- Attend pre
- convention meetings
- Promote the use MI Leads (cross-selling tool).
- Acquire full knowledgeable understanding of the new Marriott Loyalty program.
- Participate in trainings and other sales-related meetings as required.
- Participate as a team player with all departments.

**Self Management**:

- Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines.
- Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.
- To participate in departmental and Marriott courses as required.
- Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department.
- Must demonstrate an awareness of the importance of body language in communication and interaction with others.
- Take part in special projects as directed by the DOS

**CANDIDATE PROFILE**

**Education and Experience**

A degree in a relevant business discipline preferred or demonstration of equivalent work experience.

**MANAGEMENT COMPETENCIES**

**Leadership**
- **Adaptability - Maintains perfor