Data Center Technician

Third level education (or relevant experience) in computer science or management.
- Excellent knowledge of server hardware.
- Excellent knowledge of Linux, UNIX administration.
- Copper/Fiber Optic Testing/Cabling Standards.
- Good networking knowledge & understanding of TCP/IP.
- Proficiency with MS Office, MS Project.
- Excellent prioritization and time management.
- 3+ years working in a data center operations or similar environment
- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
- This role involves significant amount of European travel

Amazon is looking to hire an experienced and highly motivated Data Center Technician to provide local and remote on support for its Edge & PoP (Point of Presence) locations within the EMEA region including the Middle East and Africa.

You will be expected to manage your time on site and coordinate materials and labour with external vendors to ensure that internal standards are met in the most cost-efficient way possible. You will have experience building relationships with internal and external customers along with innovating effective solutions to meet technical issues & problems as they arise. You will have previous hands on technical troubleshooting experience and a proven track record for solving complex problems. You will be expected to create and maintain project build documentation.

Most of all you will also have a passion for technology along with a desire to be the best at your job every day Amazon is building some of the largest distributed systems in the world, and needs smart people to help plan and put the pieces together. Amazon is obsessed with Operational Excellence and strive to improve everything done. The team wants you to progress your career, so will give you the tools to focus on your next desired role and then help you reach it, this is part of Amazon’s ethos.

Key job responsibilities
- Triaging and repairing data center & network hardware.
- Troubleshooting network installations & configurations.
- Installing and expanding network & data center infrastructure.
- Resolving data center facility issues.
- Coordinating remote hands & eyes support for any site issues.
- Actively participate in small to mid-size projects to build new or expand Edge data centers.
- Think proactively while working within project teams to prevent support issues before they are realized.
- Building relationships with remote facilities to ensure swift response times to events.
- Drive the team to improve operational efficiency through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.
- Produce reports to management on metrics and project status.
- Oncall duty will be required

A day in the life
As a Data Center Technician in Amazon, you will get to help build and maintain a Cloud Computing Infrastructure across a number of local and remote locations within the EMEA region.

The role involves some periods working independently from your team and requires the ability to drive change while maintaining excellent communications.

Barcelona, B, ESP
- Experience dealing with customers during problem resolution and operating efficiently under pressure.
- Experience managing and driving complex projects to successful completion, ideally with team members in several remote locations.
- Understanding of distributed and service oriented architectures.
- Proven ability to manage customer expectations and resolve conflicts that balance client and company needs.
- Full European driving license.