Remote Technical Support for Pathology

hace 1 día

Madrid, España Agilent Technologies Inc. A tiempo completo

As a Remote Technical Support for Pathology in our DGx Global Support Contact Center (GSCC), you will play a crucial role in providing post-sales technical support for our pathology products. Your primary responsibilities will include:

- Managing technical support phone lines and handling customer inquiries and complaints.
- Performing remote diagnostics and troubleshooting to resolve technical issues.
- Collaborating with internal teams (Field Service Engineers, Sales, Technical Excellence, QA Complaints) to ensure timely and effective problem resolution.
- Utilizing CRM systems (OneConnect C4C and SAP CRM) to track and document customer interactions.
- Participating in quality improvement processes and contributing to the optimization of our service offerings.
- Occasionally visiting customers on-site to gain hands-on experience and support sales initiatives.

**Qualifications**:

- ** Education**: Master’s, PhD, Medical Laboratory Technologist - Histopathology, or Field Service Engineer with experience in pathology laboratories.
- ** Experience**:

- Excellent technical product knowledge and remote troubleshooting skills.
- Experience in a pathology laboratory or similar environment is preferred.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Customer-focused with excellent interpersonal and communication skills.
- Fluency in **German** and English** is required; additional languages (Danish, Dutch, Finnish, French, Italian, Norwegian, Spanish, Swedish) are a plus.

What We Offer:

- Position can be remote, hybrid or office based.
- Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you a smooth start with our team.
- A dynamic environment focused around delivering best-of-class customer service using digital remote support tools.

Agilent offers core global benefits to all staff - but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

**Additional Details**

This job has a full time weekly schedule. It includes the option to work remotely.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**:Occasional

**Shift**:Day

**Duration**:No End Date

**Job Function**:Services & Support

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