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International Client Support Executive
hace 2 semanas
**Role overview**:
Are you passionate about performance-based marketing and ready to be part of a global digital marketing leader? Tradedoubler, a leading performance marketing company, is seeking a **German-speaking International Client Support Executive** to join our vibrant team in **Madrid, Spain**. This is an exciting opportunity to work with an international client portfolio, providing first-class support and ensuring seamless service delivery across multiple markets.
As an International Client Support Executive, you will be the primary point of contact for our international support clients, responding to their queries and addressing their needs promptly and professionally. You will play a key role in delivering top-tier support, managing service delivery, and ensuring a smooth client experience. Your responsibilities will include overseeing client portfolios, troubleshooting, answering questions, and building strong relationships across different international markets.
**Main Responsibilities**:
- Be a super user of Tradedoubler’s internal systems to provide optimal support.
- Respond to client queries and provide essential support to enhance their affiliate marketing operations.
- Deliver proactive, professional support to meet SLAs and client needs, enhancing their affiliate marketing operations.
- Cultivate strong relationships with clients, ensuring a high level of satisfaction and retention.
- Oversee and coordinate delivery across various international markets.
- Manage administrative tasks such as invoicing, tracking client onboardings, and ensuring efficient client engagement.
- Educate clients on Tradedoubler’s tools and systems, providing training to empower them to handle tasks independently.
- Identify and maximize upsell and cross-sell opportunities within your portfolio.
- Stay updated on industry trends and best practices to drive continuous improvement.
- Collaborate with internal teams to ensure seamless service delivery and to represent the interests of the international support team.
**Your profile**:
- **German language proficiency** is a must (spoken and written).
- Based in **Spain**, preferably in **Madrid**.
- **Fluency in English** is essential for effective communication within the team and with clients.
- Experience working in an **international environment**, handling clients or projects across multiple markets.
- Proven track record in **client support** or **client service** roles.
- Ability to build and maintain strong relationships with both internal and external stakeholders.
- Previous experience in **sales**, **client support**, or **publisher management** is a plus.
- Strong problem-solving skills with the ability to diagnose issues and provide practical solutions.
- Comfort with embracing new processes, tools, and technologies to improve service delivery.
- Excellent organizational skills to manage multiple priorities and meet deadlines.
- Strong communication skills, with the ability to explain complex concepts in a simple way.
- A **creative mindset** with a focus on identifying opportunities for growth.
- **Proficiency in Excel** and the ability to analyze data efficiently will make this role easier and more effective.
- A **technical understanding** of tools and systems will help streamline processes and improve client interactions.
**Why us?**:
**About us**:
Tradedoubler is a global partner marketing network that has been facilitating connections between result-driven brands and publishers worldwide for more than 25 years. We operate in 90+ markets across the globe and house over 2,000 brands and 180,000 publishers in our network. Our awesome teams are located across our 15 offices in Europe and Australia.
In addition to Tradedoubler's core Partner Marketing business, we offer digital marketing solutions across the entire customer journey, including App marketing (Appiness), influencer marketing (Metapic), lead generation campaigns (Leadslab), & SaaS solutions (Grow by Tradedoubler).
Tradedoubler was founded in 1999 in Stockholm, Sweden by Martin Lorentzon & Felix Hägnö, and has been listed on the Stockholm Stock Exchange since 2005.
One of our strong beliefs at Tradedoubler is that our success stems from adhering to our core values: Make it Happen, Stay Curious, & Achieve Together.
