Business Process Expert

Madrid, Spain

**Job description**
- Requisition ID**268405**
- Date posted**08/27/2025**

**The opportunity**

Coordinate the Vantage Towers cross functional teams across all markets (TopCo-OpCo) and support the company’s operational performance (effectiveness and efficiency).

**Your contribution**
- Partners with business, delivery and operational process owners and key stakeholders to identify, evaluate, and document process improvement and harmonization opportunities that increase productivity, efficiency, quality,or customer satisfaction and/or reduce expenses and eliminate waste.
- Identifies and analyse all processes (cross functional and end to end), measuring the KPIs and providing recommendations for improving efficiency with respect to time and cost.
- Supports strategy setting around key operational topics and influences decision making related with the delivery, operations and maintenance of the tower infrastructure across different local market, including operational processes harmonization, ways of working with the local markets, and policies &procedures (e.g. certifications, maintenance procedures, field force, NOC) and drives its operationalisation across Vantage Towers footprint.
- Encourages an operational excellence culture, identifies best-practises and fosters their implementation through in-depth knowledge of current and future customer demands / trends, giving direction on improvement for TowerCo Infrastructure Management practices and procedures.
- Delivers TowerCo infrastructure management requirements and initiatives through the identification of business requirements and IT database needs including coordination of security, maintenance and utilisation.
- Uses evaluative judgement to resolve complex or novel IT /Network nfrastructure challenges.

**What makes you stand out**
- You have experience as Business Analyst or Business Process Reengineering Expert, with Governance Process, Data Modelling tools and ERPs (TIMS, SAP, CRM, L2C, PowerBI), Business Change Management.
- Broad and comprehensive understanding of theories and practices about infrastructure operations and maintenance.
- Strong relations with internal and external stakeholders to support infrastructure deployment and solid communication skills.

**Must have**:

- At least 5 years of experience in a similar position.
- Bachelor’s Degree.
- Fluent English, spoken and written (at least C1 level).
- Very good communication, planning/organizational skills and decision-making skills.
- Ability to prioritize and respond to tight deadlines.
- Experience with working in an international environment.

**Nice to have**:

- German language proficiency.
- Project management certifications.
- Telecommunication industry experience.

**What we offer**
- Hybrid work model.
- Bonus on top of the gross salary.
- Meal voucher (Ticket Restaurant), additional to gross salary.
- Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.
- Intensive Summer Schedule during July and August.
- Up to 20 days per year of 100% remote work from other locations.
- Private Health and Life Insurance for employees.
- 25 vacation days, plus December 24th and 31st off.
- Optional Pension Plan.
- Access to an online learning platform for continuous training.

LI-Hybrid

REF: 268405

**Insights from previous hires**

**Top skills**

**Information Engineering**

**GSM**

**Implementation**

**Management**

**Previously worked as**
1. Technical Project Manager2. Senior Specialist3. Integration Manager4. Senior Project Manager5. Delivery Manager