Airport Representative

hace 4 días

Palma de Mallorca, España Jet2.com and Jet2holidays A tiempo completo

Permanent Intermittent
- 40 Hours

**Salary**
- Excellent

**Country**
- SPAIN

**What you will be doing...**

**As one of our valued Airport Representatives**, you will play a vital part meeting & greeting our customers on arrival and departure, delivering **outstanding customer service**, and directing our customers to their transfer. You will always be **working as one team** with internal & external suppliers and **take responsibility** for resolving customers queries or problems using our** in-house digital systems**.

**What can we offer you?**

We offer our valued colleagues a range of benefits including:
- Excellent salary
- Fully paid training & IT equipment
- Monthly 1-1 meetings with your Team Leader
- ** 31** days holiday entitlement per annum
- ** 2** days off per week
- Monthly rosters sent in advance
- Recommend a friend bonus scheme

**What will you do in the role?**

Reporting to the Airport Team Leader, you will** Work as One Team** with internal & external stakeholders to deliver **VIP industry leading Customer Service** to our all-important customers. You will be provided with fantastic training to ensure you:

- **
Create Memories** for our customers by welcoming all customers to the airport with our famous smiles.
- ** Take Responsibility** by supporting with any flight disruption, serious emergencies & customer escalations.
- Be the face of **Jet2holidays** around the airport to support our customers airport journey.
- ** Collaborate**with our transfer providers & customers both inside the airport terminals and outside in the coach park, supporting our transfer operations.
- Prepare & deliver holiday essential information to give to customers as they arrive for their **Jet2holiday**.
- Deliver a friendly _“have a lovely flight” _experience as our customers prepare to fly home.

**What will I need?**

You will already hold the full **right to work documents** for **Spain** and be living in the destination or willing to source your **own accommodation**.

Working hours will vary each month and will include early starts, late finishes, split shifts & working weekends. We will provide your roster 3-4 weeks in advance. As an Airport Representative, it’s important to be aware that you will spend long periods of time on your feet and **working outside** during the summer months. You must be** flexible to work a range of hours** as you will also be required to support with flight disruption, serious emergencies & customer escalations.

No previous experience is required however, you will be able to effectively **handle a wide range of different customer facing situations**, be able to **solve problems**, have a positive friendly attitude and **IT confident** to be able to use in-house **digital systems** daily on a **Tablet device**.

To meet some of our team and find out what life is like with **Jet2holidays**follow us on Facebook**:Jet2Careers Overseas**

**Division**
- Jet2holidays

**Careers With Us**
- Holidays Operations

**Careers Dept**
- Overseas roles in Destination

**Careers Team**
- At the Airport & Transfers

**Business Area**
- Jet2holidays

**Team**
- Overseas

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