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Social Benefits Associate

hace 2 semanas

Granada, España Alight A tiempo completo

Summary:
To contribute and be part of the team responsible for the support and execution of benefits activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on benefits and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities
- Where applicable support Benefit(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
- Use Benefits expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
- Where applicable ensure Data Management is performed accurately and on time
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
- Proficient in using systems and tools
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Successful completion of all learning objectives
- Time Recording to be completed accurately and on time
- ALIGHT Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all ALIGHT HR announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned

Professional / Job Experience
- Knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn

Education and Training

Essential
- High school diploma or equivalent
- 1-2 years relevant experience administering Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
- HRIS knowledge

Desirable
- Experience working with HR and social benefits data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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