Head of Data Center Operations Spain

**DATA4'S MISSION**

DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers’ digital growth in Europe.

DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.

**DATA4 VALUES**

At DATA4 we are driven by our values. These are the core of everything we do - from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. Our three values are:

- **To be entrepreneurial **- we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility
- **To always take responsibility** - for our impact on the people we work with, the society we are part of, and the environment in which we operate
- **To constantly be adaptable** - our business is designed to adapt, answering not only today’s challenges, but also anticipating what’s coming next.

**ABOUT THE ROLE**

The Head of Data Center Operations, Spain is leading all Data Center operational activities at country level. They are directly accountable for delivery of safe, secure and available operations of all data centers in their span of control. They manage the main functions related to operational activities, namely DC Infrastructure Operations (managed by the DC Infrastructure Lead), Operations Quality, Energy Management and Third-Party Contract Management. As such, the Head of Data Center Operations is accountable for multiple campuses within Spain. They lead initiatives to improve safety, physical security and operational performance including energy performance at country level.

The Head of Data Center Operations reports to the Country Director. They liaise with the Global DC Operations Director to define their operational objectives and contribute to local and global strategic goals. They benchmark their processes and operational performance with other countries, with the support of Data4 Operations Global Process Owners. They manage health, safety, environment and physical security at their facilities with the support of the HSE and Physical Security Managers. They liaise on a regular basis with Customer Success team to ensure client operational requests and objectives are met.

The Head of Data Center Operations is responsible for defining career paths in accordance with the country growth strategy. They define together with the Country Director, the Global DC Operations Director and Human Resources the training strategy with the aim of turning DC Operations personnel into leaders showing entrepreneurship, responsibility and adaptability. They identify competences and resources available and provide direction and expertise to all individual contributors within their scope by promoting Data4 strategy and best business practices. They ensure succession planning, early talent detection, individual performance reviews and individual yearly business objectives. They take calculated risks and provide support to other countries in Data4 Operations when needed.

The Head of Data Center Operations is responsible for operational budgets and forecasts and ensures both capital expenditures and cost of goods sold / operational expenditures are kept within allowed budget. They promote a culture of transparency and raise early warnings, manage risks and provide solutions for any budget overrun or execution delays. They identify need for capital investments and manage short-term and long-term investments with the Country Director and the Global DC Operations Director.

The Head of Data Center Operations provides weekly, monthly and quarterly reports to the Country Director. They participate in mandatory ISO9001, 27001 and 5001, PCI-DS and ISAE-3402 audits. They manage gaps and propose mitigation and remediation plans to any non-compliance identified.

**RESPONSIBILITIES**

**RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS**

**Respect and enforce certification policies in terms of**:

- **IMS**:Respect and enforce the certification policy and be proactive in improving the Integrated Management System (IMS) with stakeholders.
- **H&S**: Respect and enforce health and safety rules.
- **Environment**: Respect and enforce environmental policies.
- **Information security**: Respect and enforce information security policies.
- **Energy**:Respect and enforce the policy of energy management policy.

**JOB SPECIFIC RESPONSIBILITIES**
- Hires and inducts the right team of DC Infrastructure Lead, Energy Manager, Operational Quality Manager, DC Operations Contract Manager
- Develops people, owns training programs, manages performance, and ensures succession planning
- Defines performance targets and implements improvement plans with Spain Country Director to address performance issues
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