PMO & Project Strategy Manager

**Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a PMO & Project Strategy Manager**:
**Responsibilities**:
Project Management and PMO:

- Monitor and control the profitability and expectations of multi-client CRM consulting projects, from proposal to closure and delivery.
- Manage PMO (Project Management Office) tracking, analyzing deviations between budgeted and actual project costs, and ensuring corrective and preventive measures. A hands-on approach is required.
- Coordinate with the commercial team to manage client expectations.

Planning and Budgeting:

- Collaborate with the technical leadership (CTO) to ensure focus on project efficiency.
- Manage and control project budgets, ensuring optimal allocation of resources and personnel.

Operational Performance Analysis:

- Work with the Operations team to focus on project contribution margin, resource utilization, and process efficiency.
- Identify areas for operational improvement and propose solutions to optimize the profitability of the project portfolio.

Support to Management and Project Leaders:

- Provide advice to management and project leaders for decision-making, acting as a strategic partner and leader.
- Collaborate with the Solutions leadership to provide feasibility analysis for new projects and partnership proposals, anticipating financial and implementation risks.

**Experience**:

- Proven experience of at least 3-5 years in a role with similar responsibilities in the consulting or technology implementation services sector.
- Demonstrated experience in project management and client management.
- Valuable: Specific experience in implementing CRM solutions (Salesforce or Microsoft Dynamics 365) or ERP in commercial areas.
- Experience in a multi-client PMO environment, with the ability to manage and report on a portfolio of simultaneous projects.

**Skills**:

- Advanced Excel / Google Sheets skills (pivot tables, financial models).
- Experience with management software, CRM, and Business Intelligence tools (Power BI or Tableau).
- Knowledge of project management methodologies (PMI, Agile, PRINCE2, etc.).
- Functional knowledge of databases and data governance.
- Analytical ability and strategic vision for decision-making.
- Strong communication and collaboration skills with multidisciplinary teams.
- Demonstrated proactivity, results orientation, and the ability to work under pressure in a project environment.
- Drive, change management, and initiative.

WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Certifications plan. Improve your skills and get the official certificate from our main partners.
- Home Office. You decide and we support you.
- Flexible retribution (public transport ticket, Ticket restaurtant,).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention
- Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.