Customer Experience Advocate

hace 3 días

Barcelona, España Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

The Customer Experience Advocate provides customer service; you are passionate about working with customers, partners, and company partners to answer questions, resolve issues, and deliver a high-quality experience every time, minimizing effort to maximize loyalty. Support our product and service businesses, you will work in a dynamic environment, where no two days are the same, you embrace change and thrive on the challenge of delivering the best possible outcomes for customers.

You report to our Enterprise Customer Experience (ECX) organization, location within proximity to a Rockwell Automation facility is required, to support a flexible hybrid working model.

Your Responsibilities:

- You will proactively answer questions and resolve issues related to orders and service requests.
- You will work with all partners, to provide customer support.
- Product and service issues resolution; handle and resolve customer complaints.
- Have a clear understanding of KPI's ensure they are met/exceeded within the set financial period.
- You will represent Supply chain and be the voice of the customers in the organization.
- You will provide proactive delivery information via Open Orders report following SLA including the proactive expediting of orders.
- You will take care of Customer product returns including new product failures and warranty claims.
- You will support Repair/Exchange Requests.

The Essentials - You Will Have:

- You are fluent in Danish, and proficient in English.
- You have at least 1 year of experience in a customer service environment, or supply chain role.
- You have experience building relationships with main partners for each assigned customer.
- You have and problem-solving skills.
- You have affinity with Supply Chain and Customer Care.
- You can work as an individual and in a team.
- You show ethical behavior.
- You are equipped to handle unforeseen situations.

The Preferred - You Might Also Have:

- Knowledge of French, Swedish or Norwegian would be a big plus.
- Knowledge of Office 365 and SAP and/or Oracle.

What We Offer:
Our benefits package includes
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development

... and other local benefits

LI-Hybrid

LI-AL

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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