Solutions Architect

**COMPANY DESCRIPTION & JOB PURPOSE**:
Hello, we’re Toppan Digital Language. We’re a language solutions provider that’s enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.

We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands, financial and legal services. Our ambition is proudly backed by Toppan Inc., a worldwide leader in content distribution with a global team of more than 50,000 employees.

Operating globally, we design language solutions with the best teams and the best tech to meet our customers’ needs at speed, at scale—securely. We are obsessed with our clients’ success, and as importantly, our employees’. We want to build a reputable firm that attracts, develops, and retains exceptional talent in our industry. Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence. We want our teams and leaders to bring their best each day

**THE ROLE**

We are seeking a skilled and motivated Solutions Architect to drive our integrations and connectors portfolio. This role demands a strong technical foundation, expertise in integration architecture, and a customer-centric approach to designing scalable, secure, and efficient solutions. An understanding of translation and localization workflows, file formats, and challenges is a strong advantage.

The Solutions Architect will:

- Collaborate with clients to capture and analyze requirements.
- Support our sales team in meetings, RFPs, demos.
- Define integration workflows and data mappings.
- Direct cross-functional teams to deliver seamless solutions.
- Oversee successful user acceptance testing (UAT) and onboarding.

**ACCOUNTABILITIES AND RESPONSIBILITIES**:

- **Requirement Management**: Capture and manage technical requirements from initial scoping to deployment.
- **Pre-Sales Support**: Provide technical expertise to sales and service delivery teams, including demos and consultation during pre-sales engagements.
- **RFP/Contract Assistance**: Contribute technical insights and solution designs for RFPs and customer contracts.
- **Solution Design**: Develop architecture diagrams, dataflows, and prototypes. Present proposed solutions to both technical and non-technical audiences.
- **Implementation Leadership**: Collaborate closely with engineering, product management, and service delivery teams to ensure smooth implementation and onboarding.
- **System Expertise**: Act as the go-to expert for integration with enterprise-grade Content Management Systems (CMS), Product Information Management (PIM) platforms, and related tools.
- **Testing & Validation**: Establish and execute rigorous testing processes for integrations, ensuring performance, security, and scalability.
- **Documentation & Training**: Develop and maintain comprehensive technical documentation, deliver training sessions to customers and internal teams, and enhance internal processes.
- **Customer Advocacy**: Act as the customer’s voice to influence product development and prioritize features that align with client needs.
- **Support Escalation**: Provide advanced technical support for critical customer issues.

**QUALIFICATIONS AND EXPERIENCE**:

- **Education**: Bachelor’s degree in Computer Science, Computational Linguistics, Web Development, or a related field. Master’s degree is a plus.
- **Experience**: Minimum of 4 years in a technical pre/post-sales or solutions architecture role within language services, language technology, or content management industries.
- **Technical Skills**: Proficiency with API documentation, SaaS platforms, and enterprise integrations. Familiarity with Agile development methodologies is required.
- **Domain Knowledge**: Experience with Translation Management Systems (TMS), Machine Translation (MT), and other language technology tools is highly desirable.
- **CMS Expertise**: Knowledge of enterprise CMS, PIM platforms, and related systems.
- **Analytical Ability**: Strong aptitude for mapping data flows and designing architecture and process diagrams.

**SKILLS**:

- **Communication**: Excellent written and verbal communication skills; adept at presenting technical concepts to diverse audiences.
- **Interpersonal Skills**: Confidently engage with stakeholders at all levels, including customers and executives.
- **Customer Focus**: Strong customer-centric mindset, with the ability to translate client needs into actionable solutions.
- **Technical Acumen**: Ability to work closely with engineering teams and understand product architecture.
- **Problem Solving**: Passion for crafting innovative solutions to complex technical challenges.

**Toppan Digital Language is committed to equality in employment and is able t