Fha Mortgage Servicing Representative

**FHA Mortgage Servicing Representative**

Employment Type: Full Time, Entry Level

Department: Customer Service

CGS is seeking an FHA Mortgage Servicing Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

**Skills and attributes for success**:

- Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.
- Follow standard operating procedures for various topics, systems, and contact channels.
- Document all of your contacts in a database
- Keep up to date on FHA mortgage processes and procedures

**Qualifications**:

- Excellent time management skills and dependability.
- Strong verbal and written communication skills.
- High School diploma or GED.
- At least two years mortgage servicing work history (_e.g._ loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience.
- Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

**Ideally, you will also have**:

- Contact Center experience (omnichannel).
- Bilingual (Spanish/English), verbal and written.
- FHA knowledge/experience

**Our Commitment**:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

**We care about our employees. Therefore, we offer a comprehensive benefits package.**
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation

Explore additional job opportunities with CGS on our Job Board:
Phone: +1 (888) 680-5916