Service Representative

CMS

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

- LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
- HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
- TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Brief description:
necessary business processes and administrative structures (O2C) for successful business growth of the LifeVest in
Spain, with special emphasis in logistic management, reporting and data analysis.
Job Description and Areas of Responsibility:

- Logistics, Asset and Inventory Management: allocate medical device components, stocktaking, processing

andcoordination of returns
- Logistics process ownership: internal and external partners
- Administrative and logistics management of patients in LVN (Patient Online Network) (i.e. Input of patient

data and information, registration of new accounts and managing login information for prescribing
physicians and hospital staff, creation of clinical center codes or individual prescriber numbers, processes
End of Use requests, CCR/equipment complaints closing in ERP system
- Management of patient documents: Scanning, copying, filing
- Reporting and Data Analysis Management (i.e. regular reporting, analyses and forecasting, dashboard,

power-BI, etc)
- Support Order Management: Prescription intake, registration of data into ERP system, transfer of

information to corresponding Sales Representative to coordinate patient fitting
- Support Payment Management: Invoicing, billing, collecting, overdue notices
- Support, as necessary, Tender administration
- Support Complaint handling
- Generic support to the Sales team (organizational support for patient fittings, information processing)
- Works closely with Field Personnel to support agile fitting processes

**Requirements**:

- Native Spanish speaker and fluency in English
- Good working knowledge of MS Office, especially Excel (desired power-BI experience) and confident with

ERP systems
- Strong analysis and reporting skills
- At least 5 years of past professional experience
- Past experience in supporting Healthcare businesses
- Assertive, respectful, team oriented with well-developed interpersonal skills both internally with co-workers

and externally with customers and business partners
- Goal-oriented thinking with a strong hands-on mentality and persistent approach
- Empathy for direct patient and customer contact
- Strong communication skills, both oral and written, including the ability to translate and communicate

technical and analytical issues to all types of end users

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.