Junior Community Manager

**Company Description** THE WORLD OF UBISOFT**

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

**Ubisoft Barcelona Mobile **brings together dedicated and experienced professionals that are focused on crafting high-quality F2P games for mobile. We strongly believe in the core values at the centre of our Ubilife, which encourage us to take ownership of our work, continually striving for excellence while promoting the sharing of knowledge across individuals and teams, without losing our sense of enjoyment and fun, while taking care for one another. We strive for a safe and respectful workplace for all team members and we’re transparent about the measures we are taking to do so. For this reason, Ubisoft’s Code of Conduct has been released publicly on our corporate website for all current and future team members.

Do you want to join us in the world of mobile gaming? If so, read on

**Job Description** YOUR DAILY ADVENTURE**

As a **Junior Community Manager**, you will help our team on their next adventure. You will interact with our players through social media channels, to help improving our games with player feedback.

**Expected Tasks**:

- Represent the voice of our players in internal discussions with production teams to make sure they are represented and play an active role in our decision-making processes.
- Engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
- Stay in touch with our users daily on Facebook, Twitter, Discord, Instagram or any other medium where players come to discuss our games.
- Create and publish community content on our social media to inform and entertain our players.
- Produce and distribute communications for keeping players up to date on changes, upcoming features, fixes, and the development roadmap.
- Follow-up on user ratings and reviews in stores.
- Submit periodical reports of community feedback, suggestions, issue reports and store reviews summarizing and highlighting key recommendations to the community and game dev team.
- Interact and collaborate with influencers.
- Research and keep up to date on social media trends and produce benchmarks on tools, platforms, and competitors.
- Analyze social media campaign performance by following available platform metrics and data.

**Qualifications** YOUR SKILLS**

Are you serious about fun? Do you consistently seek out learning opportunities and aim to beat your high score? Are you open to new ideas, perspectives and cultures and believe that it takes a world to build a world? At Ubisoft, you’ll work alongside passionate and talented teams who are imagining the future of entertainment.
- Excellent oral and written English skills (additional languages a strong plus).
- Experience in social media (Facebook, Twitter, blogs, Discord, Twitch, TikTok, Instagram, Reddit, and forums).
- Passionate about games, entertainment, and interested in social networks and gaming communities.
- Customer service experience (any form, online preferred) is a plus.
- BA or equivalent education preferred.
- Great positive attitude, social personality, and a true team-player.
- Comfortable representing the team to business partners and influencers both in person and via videocall.
- Strong organizational and communication skills.
- Detail-oriented, proactive, able to work under pressure and meet tight deadlines when necessary.
- Experience on camera, for example livestreaming or interviews, is a positive.

**Additional Information** YOUR LIFE AT UBISOFT BARCELONA MOBILE (and PERKS)**
- 25 vacation days per year + 1 day off in your Ubi-Birthday
- Flexible working hours & Working from Home hybrid policy
- Special benefits for future parents (paid absences, WFH special policy...)
- Reduced schedule: Easter, Sant Jordi, Sant Joan, July, August, and Christmas.
- Flexible compensation
- Ticket Restaurant
- Mobile device grant based on seniority
- Cigna private Health insurance & AXA Life insurance
- Physiotherapist special rates
- Professional development programs and tickets to international events
- English, Spanish and French free lessons online
- Great discounts in our games
- Gym special rates and discounts in other services
- Nespresso coffee, organic fruit, and other beverages
- Company parti