Associate Manager

Posted
19-Jan-2025
Job type
Full time
Country
Spain
Location
Barcelona
Lead recruiter
Joanna Laskowiecka
Function
All Information Technology
Reporting Line
Senior Manager, IT Services, End user Computing
Level of experience
Individual Contributor/Support (Non - Managers)
Contract type
Permanent
YOUR OPPORTUNITY
About the Role
A versatile and dynamic role which drives Microsoft 365 adoption, engagement, and desktop services management across Bacardi. This role combines the responsibilities of driving Primo adoption and awareness of Microsoft 365 tools together with managing end user computing infrastructure, focusing on desktop services and device management through Microsoft Intune. This role drives change management, and training to create and execute strategies that align with organizational goals, enhance productivity, and ensure high performance of the desktop environment.
This role is crucial in driving digital transformation and enhancing user productivity and digital experience across Bacardi.
RESPONSIBILITIES
With our consumer at the heart your key focus will be
Microsoft 365 Adoption & User Engagement
Develop and implement adoption strategy for Microsoft 365 tools aligned with organizational objectives to increate Primo awareness and enhance productivity.
Design and deliver training programs, resources, and campaigns to increase awareness and usage of Microsoft 365 tools.
Build a network of internal champions and foster a culture of knowledge sharing.
Track, analyse, and report on Microsoft 365 adoption metrics, using insights to refine strategies.
End User Computing and Desktop Services Management
Manage the compete end to end desktop life cycle.
Identify, evaluate, select and enhance technology solutions for end user computing needs, aligning with strategic goals.
Implement best-in-class infrastructure solutions, ensuring optimal performance and security.
Manage and optimize Microsoft Intune as the primary platform for Desktop Services, including MDM (Mobile Device Management) of Apple and Android devices.
Provide alignment, expert guidance and third-level technical support to the TechOps team and act as a point of escalation for complex issues.
Track, analyse, and monitor infrastructure performance and health metrics to maintain operational readiness.
Cross-Functional Collaboration and Stakeholder Management
Facilitate collaboration with business stakeholders and technology teams to ensure alignment and effective delivery of solutions.
Communicate project progress, adoption metrics, and infrastructure performance updates to stakeholders.
Knowledge Management & Vendor Relations
Oversee SharePoint-based knowledge portals, ensuring accessible and up-to-date resources.
Manage vendor relationships with key partners such as HP, App Tech, and Microsoft
Data Analytics & Reporting
Develop and maintain analytics and reporting capabilities to support data-driven decision-making for both Microsoft 365 adoption and desktop services.
Leverage data insights to identify opportunities for continuous improvement and innovation.
SKILLS & EXPERIENCE
The skills and experience needed to create your legacy
Competencies
**Microsoft 365 Expertise**: Proficiency in driving adoption and engagement with Microsoft 365 tools.
**End User Computing Management**: Experience managing desktop lifecycle, Microsoft Intune, and MDM.
**Change Management & Training**: Skilled in leading change initiatives and delivering user-focused training.
**Data Analytics**: Ability to analyse adoption metrics and infrastructure performance for continuous improvement.
**Collaboration & Stakeholder Management**: Strong skills in cross-functional teamwork and stakeholder communication.
Ideal Experience
Comprehensive knowledge of Microsoft 365 tools, end user computing, and best practices in infrastructure management.
Proven expertise in Microsoft Intune, Mobile Device Management (MDM), and desktop services.
Experience in change management, training, user engagement, and vendor management.
Exceptional communication skills, with a data-driven approach to reporting and analysis.
Strong problem-solving abilities and demonstrated capability in managing complex projects.
Proven ability to provide responsive and effective support to end users, ensuring they have the guidance and assistance needed to fully utilize technology solutions. Skilled in troubleshooting, user education, and delivering a positive user experience that enhances productivity and satisfaction.
LEADERSHIP AGILITY
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
**Belonging**: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
**Self-Awareness**: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths