Team Lead Sales Conversion Agent
hace 1 día
Description
**We are Impress.** We believe everyone deserves a smile they’ll love.
We are the largest chain of ortho clinics with fully digital processes in Europe. We have revolutionised the invisible orthodontic sector with the best team of professionals specialised in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.
Our business model, a true combination of medical expertise and digitalisation has been recognised in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up
Born in Barcelona in 2019, in just 3 years, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 9 countries and more than 100 locations and we are expanding fast Our aim is to improve people’s health and quality of life across the globe.
Impress team is passionate about teeth, digitalisation, and customer service. We are looking for a very ambitious and hardworking **Team Lead, Customer Care - Sales Conversion Agent**, based in our Barcelona HQ.
The responsibilities are:
- Manage the team of Sales Conversion agents
- Setting the daily objectives, (calls, deals close, improvements) and ensuring the performance of team
Investigation of lost prospects / customers;
- Action in commercial and promotional campaign;
- Prepare reports to measure the productivity and performance of the team
- Action in commercial and promotional campaign;
- Coordination with other areas such it is accounting, operational manager and training area
Why we are the best:
- We have an international and multicultural team
- Type of contract 6+6 with the possibility of permanent insertion
- Collaborative work environment and positive culture
- Opportunities to grow within a fast-paced, innovative company, a true start-up experience.
- Whitening and aligner benefits
**Requirements**:
What will make you successful in your mission; Skills, know-how, and experience:
- +3 years of sales experience;
- Ability to create customer loyalty in a short time;
- Having worked in a dynamic environment and adaptability;
- Customer management by telephone and digital platforms
- Professional level of English, and Spanish is a must
- Based in Barcelona
Impress is an inclusive workplace where people with all kinds of differences and disabilities feel welcome and valued for your contributions.
Impress operates to the safety standards required under all current Covid-19 rules and guidelines. For employees who work in our clinics, offices and supply chain, lateral flow testing is performed twice a week. Additionally, face masks must be worn and social distancing is in place. Our buildings are sanitised regularly throughout each day.
3 years
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