Control Tower Manager

hace 6 días

Sant Pere Santa Caterina i La Ribera, España Samsung SDS Cello Logstics A tiempo completo

**About us**:
**Purpose of the job**:
For this strategically important role, we are looking for a **Control Tower Manager** who will act as a key liaison between our customer, carriers, and internal operational departments in transport, warehousing, and customer service. In this position, you are responsible for ensuring performance, initiating targeted improvement initiatives, and actively maintaining a sustainable customer relationship.

As Control Tower Manager, you are ultimately responsible for coordinating, optimizing, and monitoring performance between our internal operations and the customer. You combine strategic insight with operational decisiveness and can align diverse interests in a complex international supply chain.

You will report to the Contract Director and work closely with internal departments, external stakeholders, and the customer.

**Responsibilities**:

- Manage the Inbound and Outbound Control teams, Operational Excellence team, and the Customer Service & Claims team, including responsibility for their leadership, development, and performance.
- Coordinate Control Tower activities between SDS and the customer, in close cooperation with internal and external stakeholders.
- Organize and lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with the customer.
- Organize and lead MBRs and QBRs with contracted carriers, focused on monitoring SLA agreements and initiating performance improvements.
- Prepare and monitor capacity planning based on customer forecasts and historical data.
- Monitor transport and warehousing KPIs, initiate targeted improvements when deviations occur, and escalate to relevant stakeholders if necessary.
- Implement continuous improvement initiatives on both process and system levels.
- Further develop and maintain a structured BI reporting tool providing end-to-end supply chain insights.
- Standardize operational processes and communication between the central EDC and RDCs.

**Profile**:
We are looking for a proactive, communicatively strong professional with analytical skills and experience in a coordinating role within a 4PL environment.
- Academic working and thinking level, with a degree in Logistics, Supply Chain Management, or a related field.
- At least 5 years of experience in a similar role, preferably within a logistics service provider (LSP).
- Experience leading operational and/or analytical teams.
- Experience with stakeholder management at tactical and strategic levels.
- Strong analytical skills and experience with tools such as Power BI and/or SQL.
- Knowledge of logistics processes, KPIs, and performance management.
- A customer
- and solution-oriented mindset, without losing sight of SDS’s interests.
- Communication skills in both Dutch and English.

**Benefits**:
Within Samsung SDS we have excellent primairy and secundairy benefits
- Competitive salary with yearly review on increase
- Healthcare insurance
- Fitness subscription
- Bikeplan
- Trainings and digital learning
- 25 holidays (excluding public holidays) with possibility to buy 5 more
- International working environment with colleagues coming from more than 40 different countries

**Come join us**:

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