Field Service Engineer

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.
Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Engineer will provide service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the Leica Biosystems portfolio, including network configuration and implementation of Digital Pathology equipment.

This position is to provide onsite support, with occasional support within the EU where necessary. The ideal location will be Pamplona or Bilbao.

**In this role, you will have the opportunity to**:
Provide support to end users to maximize customer satisfaction and to build the reputation of the products in the marketplace

Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices in line with set KPI’s

On site installation of pathological anatomy equipment’s

Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales/service administration and communication, competent for our clients

Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and system builds

Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation

Contribute to team goals of Customer Satisfaction, Return Call Rate, Preventative Maintenance Planning, Utilization and Service Financials

**The essential requirements of the job include**:
Educated in Mechanical, Electronic or Electronical Technology

Basic Knowledge of network configuration and TCP/IP networking components in a Windows environment

Proven ability to support electronic systems during entire Product Life Cycle

Excellent communication skills, verbal and written with ability to communicate across different levels internally and at customer sites

**It would be a plus if you also possess previous experience in**:
A Field Service role

Pathological Anatomy

**What We Offer**:
Attractive Benefits Package

Continuous training, support and focus on your personal development

Cooperation with experts from a wide range of functions

Modern virtual working approach in an exciting international environment

**Career Progression**: It is expected that the Field Service Engineer would have the potential to develop technically either broadly as a generalist or product specific as a specialist. As an alternative, development into other Service or Sales related roles is possible, representing other product groups and/or management responsibility within Leica Biosystems or other Danaher operating companies.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.