Recepcionist

**About Thames British School**

Thames British School prides itself on delivering high-quality education to students from diverse cultural backgrounds. Located in a state-of-the-art facility on the outskirts of Madrid, the school supports students from Early Years to KS5, equipping them with skills and certifications for success in the 21st century.

We are seeking a dedicated Receptionist to join our vibrant educational environment and provide exceptional support to staff and students.

The school receptionist plays a pivotal role in ensuring the efficient operation of our school. As a vital member of the school staff, the receptionist is dedicated to the school's aims and philosophy. Reporting directly to the Heads of School, the school receptionist fulfils confidential receptionist and clerical responsibilities critical to the efficient functioning of the school office. This role provides essential administrative support to the Heads of the schools and school staff, addressing daily clerical needs.

**Key Responsibilities**:
The receptionist duties will include but are not limited to:

- Provide effective and efficient receptionist, administrative, and clerical services agreed upon by the Headteacher, including general reception duties and administrative support.
- Be responsible for signing in visitors to the school and ensure courteous communication.
- Translate documents as needed.
- Maintain a welcoming environment, offer hospitality to visitors, and provide directions within the building.
- Deputize for colleagues as part of the office team.
- Answer telephone calls, address caller inquiries, and transfer calls to appropriate individuals or departments.
- Forward requests for information and messages to the relevant individuals or departments.
- Perform various clerical duties, including filing.
- Sort and categorise incoming mail and information for efficient distribution.
- Manage and update the school calendar.
- Disseminate information to parents, students, and the public regarding rules, regulations, policies, and academic calendar changes.
- Compile information from various sources on standardised forms.
- Gather and prepare attendance records and maintain student absence records.
- Maintain student record files, updating records in the computer database or filing system as necessary.
- Manage the office notice board.
- Respond to inquiries in the office from parents, children, visitors, and teachers.
- Distribute messages to teachers, children, parents, and staff.
- Follow up and organise tasks such as paid services offered by the school (bus services, extra-curricular activities, extra care, school trips, etc.).
- Assist in organising school events.
- Undertake other tasks as reasonably required by the Headteacher within the scope of the role.
- Diligently update and maintain the School Information System to ensure current student records and generate necessary reports.
- Open the school's entrance door during the day to admit visitors, parents, and students, providing assistance as needed with a welcoming and helpful attitude.
- Accept deliveries and promptly notify the appropriate staff members.
- Maintain a logbook to record all official letters, documents, and correspondence received by the institution.

**Key skills for receptionist**:

- High level of **English** is a must
- Customer Service
- Company Presentation
- Adhere to company policies and procedures
- Represent the organisation in an ethical and professional manner
- Maintain a complete knowledge of organisational structure, personnel names and titles
- Overachieving Attitude
- Work Ethic
- Verbal and Written Communication
- Friendly
- Adaptable
- Patience
- Problem-Solving Skills
- Accuracy and Attention to Detail
- Integrity
- Interpersonal Skills
- Telephone Skills
- Microsoft Office Skills
- Customer Focus
- Organisation
- Work under Pressure
- Supply Management

**Please make sure to submit your CV in English**

Tipo de puesto: Jornada completa