Emea Claims Operations Business Intelligence Lead

**Role Purpose**:
EMEA Claims Operations MI/BI team (Management Information & Business Intelligence) is required to provide deep data insights to COG, regional EMEA Leadership & local claims clusters/countries heads and SLT.

This ranges from typical claims trend analytics with already defined KPI’s, trend developments over time, up to sophisticated predictive trend forecast & staffing models with respective management recommendations.

The position is responsible for assisting in leading the data, reporting and analytics strategy in EMEA Claims Operations. In this capacity, you will work closely with EMEA business unit leaders to support the MI/BI initiatives.

**Responsabilities**:
1. The EMEA Claims Operations Business Intelligence Lead will be assisting in the development of the data strategy for EMEA claims and associated strategic projects and data reporting.

2. Establish a strong understanding & connection with IT data sources where needed to generate, validate & discuss data sources and validity.

3. Communicating & building sustainable relationships with Claims Handlers, IT, Data and actuarial department as well as other key internal departments in Chubb EMEA.

4. The EMEA Claims Operations Business Intelligence Lead will assist in the oversight, automation and development of dashboards, reports and trending analysis.

5. Deliver statistical analysis to identify performance development opportunities and create business cases for change.

6. Strong focus on Chubb’s Claims Craftmanship modules & MI/BI relevant training on all Chubb systems, data manipulation & digital innovations.

7. Actively drive self-studies to assure to be up to date & assure sustainable knowledge bench-strength.

8. To work within the framework of CHUBB ethical and service standards and adhere to current WFH local regulations.

9. Demonstrate flexibility, agile attitude, team cooperation, lean & 6Sigma mindset and long-term business thinking.

**Qualifications**:
**Requirements**:
Very Strong communication skills and again outstanding ability to explain complex fundamentals in simple terms. At least 5 years plus relevant work experience in Insurance or equivalent industry.

University degree in Business Administration or Mathematical/Statistics science preferred or equivalent qualifications in an international environment of a global corporation or consulting.

Fluent in English and one/two other relevant local languages preferred. English (must), German, French, Spanish,... is recommended.

Required for this senior role in EMEA Claims Operations is clearly strong sense of execution & accountability with ability of explain complex matters in a simple way with the main stakeholder. Such as internal stakeholder RCCM’s, Claims Director’s, LOB heads and SME’s in the respective areas.

Also very strong analytical thinking on a regional level is required and being able to drive conclusions in anticipating future trends and develop relevant hypotheses to be verified or falsified using best data insights.

A sense of entrepreneurial mindset is expected, with the ability to lead meetings with tight data delivery deadlines and under pressure.

Since this is a senior EMEA regional position, strong cultural understanding of each geography is expected.

**Essential Skills**:
1. SQL, statistical modelling software e.g. R, Python, Excel (advanced), Qlik Sense, Access, Cognos

2. Strong verbal and written communication skills. Proficiency in translating detailed reporting outputs, trends, and statistics into executive-level reporting and presentations: distil complex analytical techniques and results into actionable insights and articulate their implications for business decisions and outcomes.

3. Exposure to using operational MI to monitor and achieve business targets / objectives and the ability to prove their contribution has improved the performance of the business.

4. Excellent project management lead and organization skills. Experience managing technical staff preferred.

5. 5+ years of experience in an analytics driven role. Experience in building statistics and business insight to optimize business decisions.

Position may require moderate travelling in EMEA but not a must in todays WFH & virtual set up.

**What we offer in return**:
29 days of vacation a year

2 days working from home option + additional flexible days

Working from home allowance

Entry time flexibility

Private medical insurance

Life and accident insurance

Meal allowance

Pension plan

Stock purchase plan

Flexible compensation scheme

Gympass

Employee assistance program

Comprehensive Learning & Development offer

Flexible Working

We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients.