Manager of Cs Professional Services

**Who we are**:
Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that.

We are a customer-focused global employment services partner that can help companies grow their teams in 155 countries and territories around the world. How do we do that? Well, through our SaaS platform, OmniPlatform. We help companies (big or small) deal with the complexities involved with hiring global teams remotely, by managing employee onboarding through to offboarding, including legal and compliance, payroll, expenses, and health and benefits.

We also practice what we preach We are a fully remote company which means we have no head office. Our team of more than 300 people is located in more than 45 countries and territories around the world. This means you can work from anywhere. We provide benefits and support in any global location just as we would for our clients and their remote teams. Our company has a flat structure which means accountability and taking initiative towards your everyday tasks that help further our ambitious company goals.

At a time when remote work is exploding, we're growing our team to help make global remote work a reality for people everywhere.

**Read more about Life at Omnipresent here**

**Why?**

Building and running the infrastructure that allows people to be employed anywhere in the World is operationally complex - the whole reason Omnipresent exists. With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast We need to ensure our largest customers have a defined process and as much hand holding as they need to exceed their expectations.

**What?**

As the Manager of Customer Success Professional Services, you'll be coming on board to help build this team and implement the processes, the structure and the capabilities required to enhance the Omnipresent large scale onboardings and special projects offering.

You will be a key part of the Customer Success Team as we grow; overseeing, improving and extending fundamental customer value through professional service actions and related processes. You will be involved in extending strategic value and leading new initiatives while leveraging lean processes and technology in ensuring continued delivery of world class outcomes for our clients. Customer onboardings are important internally, but the primary objective is to offer external clients an easy pathway to onboarding large scale customers.

**Who?**

You have a strong builder mentality, incredible drive and are naturally curious. You're versed in building for scale and in understanding strategic components, solving commercial questions, and developing value propositions in general. You are obsessed with customer value and ensuring everyone has a wonderful interaction with the team.

**Your role**

The key thing here is that you know we are a Series B stage rapidly growing start up where we are just now identifying what Professional Services will look like. You won't just come in and plug into a well oiled support machine but you will be tasked with taking the lead in building this structure and shaping how this part of Customer Success adds value. The details of the job will look like this:

- Build the structure, set up the proper systems, and define the team OKR's required for value delivery through Professional Services.
- Assist in the roll-out of software required to drive and facilitate our Professional Services approach.
- Ensure delivery on our key customer commitments. Often, this will relate to specific client requests, evaluation, requests for proposals, etc. Project manage large scale or complex client deals that involve increased volume, complexities from multiple geographies, and a need for both execution and advisory capacity. Also identifying how to do this at scale and as efficiently as possible over time.
- Work closely with every other department to input into product, customer onboarding, sales, legal, payroll, and that supports both our company goals by using feedback from the market to drive improvements and provide insights.
- Coach and mentor the Customer Success Professional Services team.
- Act as a member of the Customer Success Leadership team and work on joint projects across disciplines. In this team, collaborate to set a strategic vision and roadmap for Customer Success Professional Services.
- Establish a QA process for enhancing our professional services offering and improving our service quality and value-add.
- Lead roll-out of new strategic initiatives.
- Lead coordination when new large deals come on board providing timeline projections for onboarding as well as issues logs and communication workflows to ease the process for our customers.
- Lead and project manage unique client requests, commercial questions. Where appropriate provide consu